We have seen several comments regarding the Dialog TV bill and we have been able to get hold of a bill and hopefully you will find this explanation helpful. It should be noted that there are several billing cycles. We suggest that you call their hotline 077-7679679 (rather difficult to get through and we hope this will be rectified by Dialog TV) or call (011) 4606000 and speak to the billing department and check on your billing cycle and on what day your bill is generated. Some have had their bills generated on March 12th and some others at a later date and we believe that the due date varies according to this billing cycle.
This time round Dialog TV has sent the bill from January to March (some have been charged for the whole of March and some till the middle of March according to the respective billing cycles). We believe that sending a bill for three months is not fair since it was not the subscribers fault that the bill was not sent by Dialog TV. However we hear that several subscribers have been told that even if payment is not received by the due date, disconnection will not take place but it is better if the subscriber places a call to Dialog TV on any of the above two numbers and inform them of the delay in payment so that a note will be made on the system.
The Bill..........
**** Your
Monthly Rental is the total of Rental + Network ChargesRental – Value Plus package from jan 1 2007 To : jan 9 2007 = XXX.XX
Network charges - Value Plus from jan 1 2007 To : jan 9 2007 = XXX.XX
The above has appeared for those who have carried out a package transfer, if you transferred your package on Jan 10th or any other day then you will be charged for the old package for the number of days you used the old package and the package is charged for as Rental and Network Charges.
Rental - Super Package From Jan 10 To : Mar 15 2007 = XXXX.XX
Network Charges From Jan 10 To : Mar 15 2007 = XXXX.XX
Total Amount = XXXX.XX
For those who have done the package transfer the new package is billed for the number of days that you used the new package from the date of transfer as given above. If you have not done a package transfer then it should indicate time period as "Jan 1 To : Mar 15 2007" (i.e, they have been charged for the whole month of January, February and half of March) some have been charged for 27 days in March and that will indicate as "Jan 1 To : Mar 27 2007".
According to Dialog TV from next month the bills will be received on a monthly basis, the time period for the bill will be March 16th to April 15th or March 28th to April 27th depending on your billing cycle. Always remember that your monthly rental is a total of Rental plus Network Charges and in the bill the rental appears broken down into the two components.
We hope that we were able to reduce the confusion regarding the bill. Please note that the above information was not provided by Dialog TV to us directly instead we arrived at the above conclusion after we got information provided by Dialog TV subscribers who have been able to get their bills explained to them by Dialog TV executives.
We have tried our best to accurately explain how the billing works and we apologize for any errors in this post. We suggest that you call Dialog TV and get them to explain how your bill was arrived at, please do not email them because we are getting information that they are not replying to emails.
If Dialog TV management wants to send us an accurate explanation of how their bills are structured we would be happy to post it on this blog.
We also hope that the programme guides for the month of April are ready and have been posted to the subscribers since if there is a delay like this month at Dialog TV then next months guide might get delayed furthered due to the long holidays in April.