Last night due to some lightning issues Dialog TV transmissions were down for several hours. Even though a company of the calibre of Dialog should be prepared and protected against these, it is understandable that these things are generally beyond anyone's control. However Dialog TV should have had backup systems that should have put them back on air faster than it took.
However the way the customer care department handled the situation was pathetic. They simply took the easy way out by disabling their phones and making it impossible for customers to contact. We strongly urge the senior management of Dialog TV to take their customer care department to task for their failure to keep subscribers informed and for not answering phone calls during the problem. The entire situation was handled in an unprofessional manner & is a total disgrace for Dialog's Customer Care who take pride in the level of their service.
Please keep us updated on the latest on Dialog TV as the days progress.
However the way the customer care department handled the situation was pathetic. They simply took the easy way out by disabling their phones and making it impossible for customers to contact. We strongly urge the senior management of Dialog TV to take their customer care department to task for their failure to keep subscribers informed and for not answering phone calls during the problem. The entire situation was handled in an unprofessional manner & is a total disgrace for Dialog's Customer Care who take pride in the level of their service.
Please keep us updated on the latest on Dialog TV as the days progress.