Tuesday, November 30, 2010

Disgraceful response to transmission outage

Last night due to some lightning issues Dialog TV transmissions were down for several hours. Even though a company of the calibre of Dialog should be prepared and protected against these, it is understandable that these things are generally beyond anyone's control. However Dialog TV should have had backup systems that should have put them back on air faster than it took.

However the way the customer care department handled the situation was pathetic. They simply took the easy way out by disabling their phones and making it impossible for customers to contact. We strongly urge the senior management of Dialog TV to take their customer care department to task for their failure to keep subscribers informed and for not answering phone calls during the problem. The entire situation was handled in an unprofessional manner & is a total disgrace for Dialog's Customer Care who take pride in the level of their service.

Please keep us updated on the latest on Dialog TV as the days progress.

19 comments:

Mario said...

Maybe customer card also got struck by lightning :) he he he

nilupa priyanka said...

dialogtv sucks.they don't care about customer service.they only care about the profit.

kevin said...

Zee Trendz will be replaced with Eurosport from 01st December.....

Conny said...

Y don't u guys find the Mobile no. of Nushad Perera and call him when the CC is down...

Asoka said...

I think Dialog so foolish, bcos they have to increase the customers by reducing the package prices like in other DTH providers in India. In India they always thinking to maximize the customers by introducing low cost packages.
But here in Sri Lanka Dialog doing the other way. What a shame to see like this marketing management in the Dialog.

nilupa priyanka said...

why dialog do such a thing Asoka ?. there no competitions.if one or more DTH operators were there they cannot do such a things.I don't know why airtel no getting a license for DTH in Sri Lanka.

star said...
This comment has been removed by the author.
star said...

Don't worry.

Soon, there will be a new company going to start the DTH in Sri Lanka.

Sorry. I can't give the name. It is a big group of company in Sri Lanka. They have done their ground work. It may take another 6 months to start.

They have plan to have more than 125 channels with very good offer.

Mario said...

May be maharaja group ?

ajithanl_j said...

THE founders of Setanta Sports are striking out for international growth once more, securing swathes of Asian rights so they can launch a new TV station there "towards the end of the year".

The Asian play comes less than a year after Setanta's UK business dramatically imploded, triggering more than 200 job losses and leaving debts of close to £300m in its wake.

"We do our best to be forward looking rather than backward looking," Setanta's Mark O'Meara said yesterday as he and founders Leonard Ryan and Mickey O'Rourke detailed their new international front.

Setanta Asia, a venture owned by Mr O'Meara, Mr Ryan and Mr O'Rourke, has already secured rights for high-profile rugby
Setanta set to broadcast top-class sport on new Asia station

tournaments including the Six Nations, Tri Nations, Lions and Super 14 as well as the Guinness Premiership and GAA. A broadband version of the service was launched at the Six Nation's kick off on February 6 and the trio plan to launch on cable and satellite "towards the end of the year", with Hong Kong, Malaysia and Singapore the most likely initial markets.

c star said...

utv movies free for all.

nilupa priyanka said...

fox crime also working now.

Priyantha said...

hiiiiii discovery science and turbo free for Dialog Gold Customers. good news...please add ten action...

c star said...

fox crime not working

Asoka said...

Thats a good news another DTH provider going to start DTH services in SL. Hope they will come online soon.

Nalin Kiing said...

STAR mentioned group of Company is MAHARAJA GROUP. They had long time plan about starting Satellite DTH service, and that's the main reason they aren't giving Sirasa Media Network channels to other pay tv platforms. However, Keep your fingers crossed and wait to see Maharajah's DTH service under the Brand name of SIRASA.....

Tharindu Hasanka said...

UTV movies not free for all.b'coz it currently scrambled to me.

Asoka said...

Ohhhh thats a good thing to hear, Maharaja Group going to start DTH for SL. But as of now no one knows about it. Do you know, when they going to start it? any time frame?

TV & Radio Sri Lanka said...

Please continue commenting under the latest post titled "Discovery Science & Turbo now free for Gold Package".

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