Monday, August 18, 2008

New Decoder for all Premium Packages

A sense of uncertainty has come over subscribers over the FREE installation of MPEG4 Decoders to all Dialog TV Premium Packages. Many Rs 1400/= package subscribers have not received letters regarding the free replacement. However we wish to state that all that all new Rs 1949/= Premium Package subscribers and previous Rs 1400/= Premium Package subscribers will be issued the new MPEG4 decoders. Letters should arrive during the course of this week.

All HBO channels and Star Movies will move into MPEG4 compression from September 1st, 2008. Therefore we hope that all subscribers are fitted with the new decoder by that date. We are not sure of the people who have subscribed to HBO channels and Star Movies via SET Plans they may or may not get the free decoder. We believe that Dialog TV will eventually phase out MPEG2 but it may take more than a year to replace all other package decoders to the MPEG4 decoder and would likely take place in stages.

In addition there is still no further information on the package allocation of the upcoming channels but information suggests that many of the new channels will come under MPEG4 compression which will automatically allocate them to the premium package. However whether both the old and new premium packages get the channels is yet to be seen.

Please keep us updated on the latest on Dialog TV as the days progress.

59 comments:

bank_dude said...

"However we wish to state that all that all new Rs 1949/= Premium Package subscribers and previous Rs 1400/= Premium Package subscribers will be issued the new MPEG4 decoders. Letters should arrive during the course of this week."

Admin is it confirm? I don't trust DTV people because all of us know what they have done to old CBN premium customers like us.

LankaMedia said...

DTA Download Over The Air

visit www.satlk.com

yakuza said...

no offense

but wonder why they call it premium package..

think you guys also watch sloppy channel eye when coming to olympics.

not to mention

Lite 250
Super 500
Great 1099
Value 1499
Value Plus 1949

god help us, dtv customers

hush said...

i called CC yesterday and seems that they have selected groups of customers and sent out letters to them and they will select a group each time and will replace, according to the guy the channels should be viewable on old decoder.

i been a old cbnsat premium customer probably will get if they give after premium new customers. It is issued FOC for premium only.

janaka said...

Is there anyone who have received the new decoder?

Kasun said...

In using the 1400 + VAT Package. Old Premium Package. I Gave a call to CC. as She said. we are no longer Premium Package Holders. Now the Premium Package is 1949. We will not get the new decoder but we can see those HBO and Star Channels.

JaSeeChaRa said...

What's going on? Why DTV cheating us. We are the members from old CBN Sat. We want new decoder. Admin pls. do something. Hurry....

WELE said...

If with the the OLD decoder you cans till watch HBO, StarMOVIES etc why should we switch decoders at all (esp if it isn't free)- It's for Dialog's own benefit they want to switch to MPEG4 so that they can hire a lesser No. of Transponders.

as per the postings there is no guarantee that there will be an improvement in quality- so why bother at all- besides I'm very happy with my old CBNSAT decoder which seems to be better than the recently introduced decoder(MPEG3)which looks flimsy and cheap and takes a longer time to switch channels

Lisura said...



HBO Pack and Star Movies will be shifted to MPEG4

So 1400 and 1949 package holders will get a new decoder in the coming weeks FOC.

But still we do not understand the basis of giving out this as so many people who bought DTV after me and from the same area as mine have got the letters.

As usual "Wait and See" policy of DTV !

Tharu said...

@Kasun

I'm a CBNSat customer. I called DTV CC just now and they confirmed me that I too included in this offer. Further they said the letters will be posted in batches and i will have to ait till I get the letter.

I wonder what these custmer care guys are up to? They say different stories t different callers.

As we always say "God help us..!!!"
(Can we make this phrase as the official slogan of DTV Subscriber Unite?) :-)

Lisura said...



God can't help anyone. cos' gods are also helpless like ordinary people !

DTV seems very disorganised. If they are giving it to everyone why in batches ? And how are these batches determined ? There is no basis of either by area or customer account number or whatever ! It's a random pick i think ! (Like a lottery)

So we have to wait............

and wait.................

and wait ................

Everyone should start calling cc and blast them for what they have done as usual !

I hope DTV should replace all the old decoders before they move the channels to MPEG4 or else they will have to reduce the cost of the HBO Pack and the STAR Movies from the next bill for the days lost due to this !

AWARE !

CSS said...

I received the new DTB yesterday. I called yesterday morning and they installed it in the evening. I would say that is very good service (of course I know their record). I am one of the old CBN customers with premium and upgraded to full after the changeover again, and paying 1600+ at present.

They say the quality of this box is better, but I did not notice such. Sadly no 9 channel view unlike the other STB they introduce some months back.

I assume the difference will be felt only after Sept 1st, once they start the MPEG 4, releasing bandwith for the others as well.

I think for all elligible (customers with HBO suit & Star Movies) will get the decorder free, as DTV is bound to allow them to see the channels as they have been charged for those channels.

I was not able to read their new agreement (on the paper they wanted signed), but saw something about the STBs being owned by DTV. Was that the same in the old agreement?

Don't WE own the STB & Dish as we have paid some 18000/- + for those at the beginning?

nishantha said...

My thought was right. that Dtv's disision to replace our decoder for new one is a another business trick of them.

As on the Agreement we had with
CBN sat two and half years ago, Dish and Decoder and All other equipments are belongs to us. It was clearly mentioned on the invoice. They charged 18,000 rupees for all those items.
8500 for decoder, 2500 for Dish and some for cable and LNB.

After dialog got in to this businnes they did some tricky outdoor and paper Ad promotions to collect most numberof customers as they can. The promotional price was 8,500 ruppees. less than half of 18,000 Rupees.

My point is Those who were purchased 8,500 ruppees for Dtv connection are not the owners of those equipments. But we (old 18,000) do.

if dialog goint to do this tricky bussiness to us, with this new aggreement they should payback 10,000 ruppees to us or deduc from our monthly charge.

Guys Wait and see... Theory wont be valuable for this issue.

Your Signature will change evety thing we have.

I think You still remember that Espn and Pogo issuse.

Kotiya (Dtv) thama Godura (Old CBNSat Customers) passe thama pannanawa.

Thats all.

dannymot said...

For CSS - Congratulations!! I am also a CBN customer on the 1400 full package. I have still not got the letter.

Can you please let me know if the setup box has a COMPONENT outlet (three outlets for high quality video) on the rear?

Thank you

CSS said...

@dannymot

No, it has AV1 & AV2, S-Video, ANT IN & OUT (what is Antenna IN for, I don't know), SAT IN & OUT and RS232 only.

Tharu said...

@css

Antenna IN is to connect your existing TV Antenna and antenna OUT is to connect it to the antenna jack (RF) of your TV. This is useful only if you connect the decoder through RF port of your TV and watch it as a TV Channel. The factory setting is UHF CH30, but you cab change the frequency.

@ Nishantha

I too a CBNSat customer and my agreement said all the equipments including the decoder, cable and the dish is belonging to CBN Sat. There is a sticker pated on the underneath of the decoder with that notice.

I found out that issue when i was trying to insure the unit. Legally I cannot insure anything which does not belong to me.

confusing.

donald gaminitillake said...

I was a CBN customer and received the unit last night.

The guys told me the it works on 4 transponders, each having only 16 channels. Presently there are 18

Also was taking about "3" Checked to see whether it on this mode.

www.technoset-uae.com

This printed on the decoder

Donald Gaminitillake
I set the standard

donald gaminitillake said...

sorry the link is

http://www.technosat-uae.com/

JaSeeChaRa said...

Hi friends, Whats happen to our past decoder when we receive new one from DTV???? Why we need to return our old decoder?? We paid lot of money to old decoder>>>>>>

dannymot said...

@CSS - Thank you.

I guess DTV has got down the cheapest possible decoder. I wish they would give us the choice of chosing decoders of our choice even if it means having to pay for decoders that are non-standard. I would not have minded paying for a decoder with COMPONENT out terminals for an improved quality video signal.

LKDOOD said...

Reliance Big TV launched

LINK

-------------------------------------
Sri Lanka In Focus-NEWS BLOG

MW said...

I have the old 1400 premium package. No Letters yet ! I just feel like they r going to stop this package..!

MW said...

@dannymot

yes definitely , it should have DVD component out and a HDMI port Out.

Harindu said...

LBN website says that even thou we pay for the decoder, it is sill owned by LBN under their Policy.

Dialog's Policy also says that the decoder is owned by them.

I guess as long as they can control the decoder, they own it.

I have the Valued Plus 1949 package, not received any letter yet.

Prasanna said...

Regarding olypics-

What has happened to channel eye on DTV. The quality was awful with shadows all over.
Shame on you DTV!

Regarding the ownership the decoders;
according to the previous contract, we owned it. But in the new one, DTV owns the STB. Which is good in a way because if something happens to the STB, they will replace it. They are responsible for the service

yakuza said...

@prasanna
dtv is gearing up to bring crystal clear mpeg 4 live coverage for the 2012 olympics in London

Prasanna said...

@ yakuza

Future today

(and today is tomorrow - DTV)

(there will be highlights of Olympics in their 'exclusive' sports packages after the Olympics)

Lisura said...


It's good that they own the decoder !
That means it carries a

LIFETIME WARRANTY !

So we don't have to woory about buying a decoder again in case of a failure of any kind.



Still waiting for the letter !

I'm one of the first 100 customers of CBNSat and have been there since then in good times and bad times. See the treatment I get !

cbnsatcustomer said...

if the new decoder has component video/HDMI outputs picture quality will be good even with existing mpeg2 video.

Lisura said...

See this to understand whos copying !


Original

http://ie.youtube.com/watch?v=p7HRK6VsxNc


Copy

http://www.music.lk/download.php?id=3670&section=videos

alf said...

I AM WORRIED WHETHER JESIKA,RUKMAL,FREEMAN,69,619,DIALOG TV MF HAVE GOT THEIR LETTERS? I HAVENT GOT MINE FOR RECORD.

AS FOR OLYMPICS DIALOG TV HAS MESSED UP EVEN CHANNEL EYE AND I HAVE BEEN FORTUNATE TO WATCH IT ON DISH TV WITH OUT ANY INTERUPPTION.

alf said...

WHERE IS "LORD" ROMESH ANTHONY? WHY HAVENT THEY GIVEN THE DISTRIBUTION OF DECORDERS TO HIM?
IS NUSHAD PERERA DISTRIBUTING THE DECORDERS IN HIS PRIVATE VEHICLE? THE CUSTOMER CARE DONKEYS TALK AS IF ITS THAT WAY,DIALOG TV IS THE MOST DISORGERNIZED AND THE SHITTEST SERVICE PROVIDER I HAVE EVER ENCOUNTERED.

NUSHAD PERERA AND THE GANG MUST BE SHIVERING FROM "AIRTEL" SYNDROME AND PASS AWAY VERY SOON.

Nokia said...

All those who activated HBO channels will get the letter to get their decorders changed. :) So nothing to wory about it.

They are sending letters by batchers to accormadate their instalation team to do smooth change..... So await till you get your letter to go fo MPEG4

Nokia said...

All those who activated HBO channels will get the letter to get their decorders changed. :) So nothing to wory about it.

They are sending letters by batchers to accormadate their instalation team to do smooth change..... So await till you get your letter to go fo MPEG4

life said...

ramesh has left the company there is new business development manager he is ziha

Dimu said...

@ alf

Just don't talk much about Olympic covarage of Dish TV. They had it only one 1 DD channel & sometimes (only) 2. How can you tell it's an uninturupted telecast?
I also seen it as I have both Dish TV & Tata Sky. They both have the limited DD covarege of the Olympic with ads.

If you want to have the full comprehensive Olympic covarege, you should have Multichoice (DSTV). They have 5 dedicated Olympic channels (supersports 5,supersports 6,supersports 7, supersports Extra, supersports dedicated)
They have covered all the events live. You only have you select your favourite sport & tune to the channel telecasting it. It was the mosr comprehensive Olympic covarage.

So just don't be so thriled about the Dish TV covarage as it's very "Primitive" when compared with DSTV's covarage.

Dialog also messed up with only having Channel Eye for Olympic. All Dialog, Dish & Tata Sky covarages are fulled with ads but in DSTV for 1-2 hours they have showed only 1 or maximum 2 ads.

619 said...

Good to see a Dishtv salesman again

Welcomeback Alf :))

alf said...

DIMU

WHAT I SAID WAS DD IS FAR AHEAD THAN CHANNEL EYE COVERAGE AND DTV FURTHER MESSED UP CHANNEL EYE.

IF YOU WANT TO WATCH OLYMPICS YOU CAN GET A CHINEESE CHANNEL ON FTA AND WATCH IT.

NOKIA - UMBA DTV EKEDA WEDA? ROMESH ANTHONYTA MONAWDA MALAYA WUNE? UMBATH APIWA ANDANNA HADANAWADA?

alf said...

SO HOW MANY GUYS HAVE RECEIVED THE LETTER AND WHEN ARE THEY ACTIVATING THE MPEG4.SO FOR GUYS LIKE US WHO HAVE NOT GOT THE LETTERS CAN GO TO COURTS FOR UNFAIR TREATMENT,PEOPLE WHO ARE HAVING THE SAME PACKAGE AS US HAVE BEEN GIVEN LUXARY TREATMENT.

COME AIRTEL COME,COME DISH TV,TATASKY,BIGTV,SLTIPTV THESE BUGGERS BUGGERS MUST BE THOUGHT A LESSON.BEWARE THEY ARE TRYING TO REMOVE HISTORY,THE MARKETING GUYS ARE INTERUPPTING THE CHANNEL AND MONITORING HOW MUCH COMPLAITNS THEY ARE GETTING,THESE BUGGERS ARE THIRD GRADE ARSHOLES.

Hello Lanka said...
This comment has been removed by the author.
Hello Lanka said...

Dear all,

Full package DTV users & whoever is having the HBO channels, defiantly receive the Letter within this month or before 2nd week of September.

At a time, sending more than 50,000 Letters & replacing Setup boxes in the sense, that’s not practical. That’s why Dialog TV releasing the letters batch by batch.

We do understand you all waiting for a change for the past 1year. But this time defiantly (100%) you can expect some great moves from DTV side.

Then what’s the catch?

 Whoever is having the HBO channels will receive the MPEG 4 Setup boxes.

 HBO bouquet & STAR Movies channels will be available only on MPEG 4 after the migration. So no more pixilation issue.

 New channels, such as BABY TV, E TV (Entertainment TV – Europe), Channel News Asia, DWTV, TV5 Monde, Fox & Tamil channels also coming to the board during mid September… &...

Harindu said...

I went to Dialog Arcade and asked about this letter.

They said their sending by batches and it will take a while for everyone to get a new decoder (before mid September)

So don't worry, just wait, full package subscribers will get a letter in the near future.

Nokia said...

Finally What I said baceme true News..... So Beleive in me I dont lie :)

@ALF
No I do not work for DTV.... :))

Rukshan said...

So what happen to people who only subscibed to set plan #11?

JfK said...

DTV can upgrade to MPEG 10 for all I care. but if some one else is gonna give me programmes on english instead of this crap Hindi I will change to it even if it's MPEG -4. so my kids will understand what's going on CN and Nick and POGO.

podiman said...

@jfk,
There are other packages with english version. Even Tatasky and Dish tv must be having with the multilanguge option. Multichoise is having it in English.

podiman said...

@jfk,
Please check this site http://www.dishtv.in/static/multilingualServices.asp.

619 said...

I have activated the Setplan 11 to watch Starmovies. Will i receive the letter?

MW said...

if its a matter of Fixing and Scanning for channels why dialog don't allow the people who dare do it. We could collect them from their Arcades..

sonik said...

still no letter for me. but ya, replacing a whole bunch of decoders should be done systematically.

also, the password after the software upgrade is 1234. however, the password was not authorized immediately after the OTA download.

Elvis said...

Hi People

You can download the official DTV customer union logo by following location.

http://www.freeimagehosting.net/image.php?9bdb6280fd.jpg

Lets unite. fight against DTV malpractices.

alf said...

JESIKA,619,FREEMAN,RUKMAL,RANAWEERA HAS ACTIVATED SET PLAN 11.

NOKIA - WILL THE SHE MAN GET A LETTER FOR THE DOCORDER?

Nokia said...

@ ALF
Technically they should get a MPEG4 Decorder as they will no longer be able to watch Star Movies once DTV change in to MPEG 4.

And this can be the reason behind stopping SET 11 and SET 13....

On the new DTV handout you dont find SET 11 and SET 13.....

sattvmania said...

hi guys new here . i was a comet cable customer before getting dialog tv ,think dialog has too many useless channels.i have the great pkg but thinking of downgrading to lite 250 and getting setplans fr channels i like. IPTV what a shame hoped i could get it,satlanka is only option at the moment for zonereality and other channels.set plan 14 what a rip off foe great and value pkg holders.

Hanif said...

New Dialog TV customer joined to blog

Nokia said...

@ sattvmania

SET 14 is avalable for those who need it.... But need to activate for minimum 3 months.... Pls dbl chk with DTV on that.

sattvmania said...

thks nokia but now setplan 14 has starplus,star world,cinemax which everybody who has a great or value pkg already have not like set plan 13 before.do you have satlanka or tata sky thks again.

sattvmania said...

new ch peace tv on dialog tv go to lyngsat or satco dx .did a scan not there yet but not useful to me anyhow islamic channel.

TV & Radio Sri Lanka said...

Please continue commenting under the new post titled "Slow distribution of decoders".

Admin