Monday, April 7, 2014

Day Pass Activations fail... some subscribers miss T20 Finals

According to reports reaching us Dialog TV subscribers who activated the "day pass" to watch the T20 Finals were in for a rude shock when channels didn't get activated as per their request. It seems that Dialog TV Customer Care accepted that this occurred due to a technical fault. Hopefully the charges are refunded to the subscribers if it has already been billed.

It's sad to note that in the light of important sporting events, subscribers are unable to watch the matches due to "technical faults". Whilst it is accepted that technical faults do occur without prior notice, however they should be rectified in a manner that doesn't effect the subscribers viewing.

In other news, it looks like "temporary" Russia Today channel has become "permanent". One sports channel is now out of Dialog TV and with the FIFA World Cup to be telecast on Sony Six & Sony Six HD, it's yet to be seen whether we are deprived of this important sporting event. Dialog TV is relying too much on "temporary" fixes to "permanent" problems.

Please keep us updated on the latest on Dialog TV as the days progress!

23 comments:

Vishwa said...

Hi all.. did anyone notice what damn CSN did yesterday.. just after the match they continue to run uninterrupted commercials for half and hour and then put a recorded award ceremony of T20 finals under LIVE tag.
this is how MR regime pool us... what a shit ...

Concerned said...

What can you expect from CSN.
Regarding Russia Today yes it seems once ageing Dialog is ripping off its subscribers, having replaced ;a paying channel for a FOC channel and that being some useless one I think its time all subscribers should use this forum to make Dialog improve their service or we should move from them.

Davi said...

Admin; guess you guys too are equally blind as DialogTV Management, to the plight of the OPEL package (initial CBNSat) customers whose rental were increased unilaterally since of Jan-14 to be almost in par with the Gold package - but no additional channels opened.
[refer 2nd comment of previous post - dated 10/03/2014 - THE FUTURE - looks bleak - TODAY]
Why has this not been highlighted in your forum to-date, even after bringing it to notice over a month now ?

SLP said...

Dear Customer,

Dialog Television Channels will be temporarily unavailable from 11.00pm on 9th April 2014 untill 07.00 am on 10th April 2014 due to an urgent system upgrade. We regret any inconvenience caused.

Mario said...

Are the channels back on air ? Any changes ?

E2C said...

some channels in hd pack ex history tv
netgeo HD

all are getting stuck after that update that went on last day

surprising thing is nobody answering the phone on customer care after trying several times finally got hold on to some one told them they told me that this will bbe ok on later afternoon

but still not solve,,,,
this problem caused only in the HD pack channel DVDs2 ones

admin said...

Just saw Sony SIX in the channel line up and then it disappeared.Are they trying to surprise us by adding Sony Six for the New Year?

E2C said...

now seems like the problem has been solved .
any update on new channels ?

Dialog HD fan said...

Broken Promises + Nothing New for New year.

Dialog Still failed to add MTV music channel which were forcefully removed.
T20 major failure in activating day passes.
Russia today became permanent.

It seems dialog tv has no future

nilu said...

Hindi commentary on sony max...

Chandika Gunawardhana said...

No Sony Six. so we're watching IPL Sony Max in Urdu commentary :p

admin said...

We must get together and start a campaign to bring Sony Six to the dialog platform.Admin please give us all the contact numbers and the email addresses of the Dialog TV Morons,we must bombard them with calls and Emails and if possible to sign a online petition and send to Dr Hans and ask him to get Sony Six and Sack the Moron who is heading Dialog TV.If we all unite we definitely can bring Sony six just like we did to Setanta..Admin its up to you lets get the Campaign started..

Chandika Gunawardhana said...

Now it's Sony Six...

admin said...

Thank God its Sony Six.Please dialog Management don't change this for Set Max ever again.We want Sony six permanently..so much of good sporting content in Sony Six Hope you understand this.Great of Sony to give Set max the Hindi version and Sony six the English version otherwise still we would be stuck with set max..

kavindu said...

We really need the Asia feed for all international channels instead of this crappy intelsat feed.

E2C said...

is this move only for ipl
temporary basis or permanent replacement

chaana said...

dtv monthly rental wadikaralada ?

kavindu said...

Dialog has stared putting local advertisements in the middle of programs. Just like local telecast. When i called the customer service and asked about it they say the have the permission to publish advertisements. For me this is annoying. Why are we paying and watching crappy local advertisements? how fair is it? We all should start complaining.

Mario said...

@ Kavindu

At least its better than watching real Indian rubbish advertisements

kavindu said...

@Mario agree with you. But my point is why they can not give us the asian feed instead of giving this cheep Indian (Intelsat) feed?? Hope dialog TV is running on loss.Feel like they are encouraging there long term customers to move to disconnect the service.

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Kapila Chathuranga said...

Dialog is going to change their channel line up on 30th of april
Keep in touch....

TV & Radio Sri Lanka said...

Please continue commenting under the latest post titled "Updates coming on April 30th".

Admin