Friday, October 3, 2008

Subscribers now looking for alternatives. Is this the end of Dialog TV?

Many Dialog TV subscribers specially those in the old Dialog TV premium package of Rs 1400/= and in lower packages are in the process of purchasing alternative pay television connections such as Dish TV, PEO TV or LBN. The main reason behind this is the attitude adopted by Dialog TV towards the premium susbcribers. Subscribers of the Rs 1400/= premium package were told that they will be able to access all the new channels but now only the Rs 1949/= premium package users have been allocated with the new channel Bloomberg TV. This has caused many subscribers to believe that a major portion of the new channels will be allocated to this package. Even the Rs 1949/= subscribers are weary of the situation since they are of the opinion that when Dialog TV introduces a newer higher valued package the Rs 1949/= package will loose its premium status.

This has caused many loyal Dialog TV subscribers to move to alternatives even those who were actively fighting for CBNsat during the days of the controversial closure.

The only way Dialog TV can remedy the situation is to give all channels equally for the Rs 1400/= and Rs 1949/= premium packages. We believe that Dialog TV management is not dumb to mess up a business venture such as this but then we never know.

Please keep us updated on the latest on Dialog TV as the days progress.

88 comments:

Micheal said...

Hello guys,

I caution all current Dialog TV subscribers and also any would be future prospective Dialog TV "Premium" customers to be aware of the dirty tactics being adopted by Dialog TV towards "Premium" subscribers, as somewhere down the line, you would be auto-downgraded to being "Non -Premium",without a doubt, as it has happened already to many many loyal "premium" subscribers who have paid "premium" charges, and have stuck with Dialog TV thru the initial hard times, but now have to face the harsh reality of corporate marketing bullying tactics and overall let down of customers coupled with broken promises. Dont believe a word they say, when trying to promotr a package to you, especially, a "premium" package, saying that you are getting the cfeam of channels, and all future channels as well. They lie thru their teeth, to get their monthly targets achieved. You would most probably be down graded when operating costs go up. and a newer "Delux Super Duper Sucker Premium Package" is introduced towith the same promises all over again.
Be careful when considering Dialog TV, as a cable TV option, as ultimately, customer let down is the result.

Stay cool.
Micheal. (A victim of Dialog TV Premium Package Con)

Raki said...

hey guys;

I think we are getting a little ahead of ourselves here. We need to wait and c what exactly DTV decides on the pkg business. Regardless i have a few questions though;
- if they decide not to give us (old CBNSat customers) access to the new channels, do we not have a case to say they MUST then at least give us ALL the premium channels promissed in our older premium pkg? So, stuff like Animax, Reality etc., that were taken off should be reintroduced for us?
- again, from an ethical standpoint, forcing 1400/- customers to upgrade to the 1900/- is simply WRONG! DTV should have the balls to honour the previous company agreements laid out when they took over CBNSat. If not, does anyone know if old CMBSat customers have cause for a case against DTV for marginalising customers/ unfair trage practices???

overall, I think we cannot let companies like this bully us, if that is what is about to happen... which I seriously hope is not what DTV intend to do!

Nokia said...

Bloomberg channel is enable for my account I'm a 1400/= pacage holder. This was there four days ago.... and still there ????

Have they activated to all or is it a system issue ?

There is nothing on the channel only bus NEWS

Please check yours and keep us posted

Micheal said...

@Raki,

Evidently the decision has already been made by DTV, as todays newspapers proudly proclaim that Bloomburg Channel is "Auto Acivated for all 1949/- package holders". If 1400/-+ Vat, the "Original Premium Package Holders", have been considered at all, it would say, "Auto Activated for Premium Packages", and NOT specify the 1949/- package, implying it to be the "premium Package", and automatically implying that no other package is considered as such.
So dont kid yourself, its a done deal.
Just to clarify a point.
Stay Cool,
Micheal (Victim of Premium Package Con)

kumara said...

THIS MARGINALIZING, VICTMISING, DICRIMINATING BUSINESS IS NOT NEW OR SUDDEN THIN PRACTISED BY DTV. THIS HAS BEEN GOING ON LAST TWO YEARS EVER SINCE DTV TOOK OVER FROM CBNSAT.

WE CUSTOMERS HAVE BEEN EXPRESSING OUR ANGER AND FRUTRATION THROUG THIS BLOG MANAY MANY TIMES.

BUT DTV WILL NEVER STOP. THEY WILL HAPPILY CONTINUE ALL THIS MARGINALIZING BUSINESS AND AT THE SAME TIME DTV HAS INCREASED THEIR CUSTOMER BASE OVER 100,000.

UNLESS WE INTIATE SOME COLLECTIVE COURSE OF ACTION AGAINST THESE UNETHICAL PRACTISES WE ARE GOING TO SUFFER AS DTV CUSTOMERS.

OR IF NOT TOO BOTHERED TO DO THAT, BETTER TO LEAVE DTV AND HAVE SOME OTHER CABLE TV.

Raki said...

thanks for the clarification machael. sad news indeed! I agree with Kumara, either we collectively make our voice heard beyond the walls of this blog or we simply move away and encourage other to do so as well. Otherwise these ppl are getting away with murder!!! who knows, liek someone said, the 1949 may not be premium for too long either the way DTV are going!!!

Sad man, the day a company looses its reputation and integrity is the day it all starts falling apart!

Micheal said...

Agreed with the both of you.

News spreads fast, as already a lot of people are talking about the "Dialog TV Premium package Con". Word gets around the industry like wildfire, and also amongst prospective customers, who will most likely be targetted some point down the line.
The general public should be made aware of a company with unethical business practice, especially in todays context with the economic downturn, and the problems and hardships people are facing due to the fact that our rupee does not go a long way, and the diminishing value attached to it.
Dialog Tv is not the way to go...
In an ethical business climate, customers are generally not downgraded automatically, but rather upgraded due to loyalty.
DTV is going the other way.
Its sad man, but hey, who gives a shit? Definitely not Dialog TV.

hush said...

sure looks like step mother treatment. I been a 1400 package holder feels the same way that I have been discriminated against. As Micheal said old customers who went through the mill during troubled times and were loyal enough has been forgotten in their greediness to go for greener pastures.

in these hard times its a pity that extortion is openly taking place...what a shame

Micheal said...

The word "Premium", once defined actually refers to the top of the range, does it not? Does it not imply that there is no other higher package?
Even if a higher package with a newer name should be introduced, is it not a fact that the "Premium" still constitutes the upper end of the yard stick, and will have all the benefits still continue for it?
So whats happening here...
Does introducing another Top end package with a higher rental mean that "premium" is no longer premium? OK, given the fact, should not the total benefits continue, and Premium customers still be "Premium Customers"?, in spite of not having the current name tag of "Premium".,

dialog tv mf said...

dialog eat shit!!

alf said...

RUKMAL CAN BUY A DISH TV MULTI ROOM CONNECTION,SO JESIKA,RUKMAL,FREEMAN,619,RUKSHAN,RANAWEERA CAN WATCH DTV FOR A VERY COMPETITIVE RENTAL.

Prasanna said...

I did not receive the dialog tv magazine for the last month and this month. Have they stopped giving it now?

sattvmania said...

I too didn't get programme guide for last 2 months i think they will stop sending it. remember the survey . on another note i am amazed to learn that to change our pkg to another dtv charges rs 2500, nice trap . premium pkg hell no.

::DINESH:: said...

Even I don't receive printed programme guide now.. and DTV's EPG doesn't work most of the time...

DTV is giving Bloomberg only to 'Rs.1949 Premium' holders when it's available in all 3 packages offered by LBN. When it's a FTA channel, why only offer if to 'Rs.1949 Premium' package holders? "UNFAIR & UNETHICAL"

::DINESH:: said...

Also, I recently lodged a complaint to DTV about Nick and CN's Hindi dubbed programmes.. All they had to say was "we use the Indian feed and we don't edit".. I was asking the guy why they can't get the English feed from them as it's available on other satellite providers but in return he said 'they cannot do anything about that'. I don't know if you have noticed Nick and CN on LBN, they are providing the english feed from India..
Why can't DTV do the same...?

neilw said...

DTV has just lost its mind. Even their web site is so poor. If this is going to continue they should pay back the original charges they took so we can leave DTV for good !

sanjan said...

@ nokia

dialog says future today!
but they take you to the past and you seems to be pulling your father along with you. why i say this,
because dialog offers only voice calls free, but upahara video calls also free. imagine , in years time mobitel uses will take only video calls and you guys will just take boring voice calls. and communication freedom is more with upahara. dont be that much loyal to the network and try to make an elephant out of a mouse! let your father to get upahara benifits or else give that sim to a blogger here! and i hope mobitel will introduse good package to whole public with per second billing soon. guys, any news about that? if you have please publish here. i'm waiting for that and airtel to choose, had enough with dialog.
meantime i got iptv connection. its good and 29 channels per 1000 base package. HBO pack 400 more but i dont want that as i m not a big film lover. sports channels will be available next week, about 40-50 per channel per month along with star movies.and picture quality and sounds are really good. but as i havent used dialog tv cant compare accurately, but what i experienced with singer mega dialog tv pictures, iptv is very much better.

sattvmania said...

IPTV too expensive at least now. even though start up payment is cheaper than dialog.

Patson said...

Looks like DTV Headend Decoders don’t have Audio channel selection facility, It has one channel & its Hindi only, If DishTV can have English track, DTV also should have it on Asian feed.What to do guys, Until DTV learn from bloggers about other DTH providers, send your children to Sakvthi-hindi class or move to Indian DTH provider. PEO TV going to be too expensive when it completes with Movies & Sports. Cable guy LBN also too expensive even without leasing Satellite transponders like DialogTV. Until Srilankan Gov get its planed communication satellite launched DTH wont be very cheap here.

Prasanna said...

just to give an idea

This morning (from 6.00-7.00) Dora the explorer and blues clues were in hindi. Today is Sunday and kids want to watch cartoon. I prefer those programmes as they are more educational. But they are in hindi.

Then I turned to Discovery and Nat. Geo, both carry hindi telemearketting progs.

podiman said...

@prassana,
Best is to go for a Dish tv. They have the kids progrems in english.

Nokia said...

@ Sanjan
Please refer my comment on the previous blog..... You are late mate!! :)
you are trying to promote YOUR products Aha.... Way to go....

Talk about DTV here and clear your mind.

Nokia said...

Dear All,
I have invested 17900/= for the DTV connection. And How can I spend more money on IP Tv and Cable tv providers? Do they have any offer for migrating to their network?

Or Shall I stay with DTV and see their progress and take a decition.
Micheal may say to migrate asap. But I need real openion form others.

podiman said...

@nokia,
Apart from the sports channels and the HBO channels Dialog tv gives all Hindi scrap. Even after sometime the kids will start talking to you in Hindi. Look at the price Rs2000+. Quality of the picture is very poor.
Have you heard any DTH provider in the world asking for a fee to down grade your package?
You can waite and see but I have my doubts. Without competion Dialog tv will never improve. All yours.

kumara said...

Nokia,

DTV IS NOT AS BAD AS PROJECTED BY MANY PEOLPE HERE. DTV HAVE THEIR SHORTCOMINGS AND AS CUSTOMERS WE HAVE SUFFERED ENOUGH. BUT RIGHT NOW I DONT THINK THERE IS ANY REASON TO LEAVE DTV.

FIRSTLY YOU HAVE TO UNDERSATND WHAT IS HAPPENNNG IN THIS BLOG. WHILE THERE ARE MANY MANY GENUNIE DTV BLOGGERS HERE, WHO WANT DTV TO IMPROVE, DONT FORGET THERE ARE MUCH MORE WHO WANT DTV TO FLOP.

IT IS DIFFICULT TO IDENTIFY THEM. BUT IF YOU CAREFULLY FOLLOW WHAT IS HAPPENNING IN THE BLOG YOU SHOULD NOTICE THEM.

THERE ARE SO MANY PEOPLE HERE FOR SIMPLE REASON TO PROMOTE RIVAL CABLE TV OPERATORS. THEY DO NOT WANT DTV TO IMPROVE OR DO GOOD THINGS.THEY WILL BLOW THE SMALLEST ISSUE OUT OF PROPORTIONS AND ENCOURAGE DTV CUSTOMERS TO MOVE OUT.

BUT AS RIGHTLY POINTED OUT BY YOU IF WE ARE TO MOVE OUT TO ANOTHER OPERATORS WHO THE HELL IS GOING TO PAY THAT COST.? ARE THEY GOING TO GIVE IT FREE OF CHARGE? IF YOU ARE WEALTHY ENOUGH AND HAVE ENOUGH MONEY YOU CAN DO THAT.

BUT FOR PEOPLE LIKE YOU AND ME IT IS IMPOSSIBLE.

AND THE AT THE SAME TIME THERE ARE BLOGGERS PLANTED BY DTV TO TALK ONLY GOOD THINGS ABOUT DTV. THEY WILL SEE NOTHING BAD.

THESE TWO TYPE OF PEOPLE HAVE ALWAYS DISRUPTED THE BLOG AND HAVE BLOCKED ANY COLLECTIVE ACTIONS THAT GENUINE DTV CUSTOMERS ARE GOING TO INITIATE AGINST DTV. BEACAUSE IF DTV IMPROVES OTHERS ARE LOSING OR IF WE TAKE ACTION DTV IS LOSING.

SO BEST THING IS TO UNDERSATND WHAT IS HAPPENNING AND BE PATIENT. RIHT NOW THERE IS NO REASON TO MOVE. I DONT KNOW ABOUT OTHERS. BUT AT THE MOMENT I HAVE ENOUGH QUALITY CHANNELS TO VIEW COVERING EVERY SUBJECT. SO I AM SATISFIED WITH WHAT I HAVE.

BUT THE ISSUE WITH MANY GENUINE CUSTOMERS IS THE DISCRIMINATING BEHAVIOUR OF DTV TOWARDS CBN CUSTOMERS ? BUT IS IT ONLY DTV DOING THIS DISCRIMINATING BUSINESS IN THE WHOLE WORLD OR FOR THAT MATTER IN SRI LANKA ?

NOKIA IT IS FOR YOU AND OTHERS TO DECIDE....

Nokia said...

@ Kuamra
Thanks for your genuine Comments! Really appreciate it...

Transporter said...

hi, Any one has the Dialog 1400Rs Premier Pkg agreement letter???

Micheal said...

Hello Guys,

@ Nokia,

Hi, re your comment, just to clarify,nowhere have i commented that DTV package holders should migrate asap to other networks. I have simply said that I would consider migrating due to the discriminatory behaviour adopted by DTV, and my disappointment with regard to same. I also have tried to ascertain the actual situation of the original 1400/- +vat "Premium Package", and the displeasure and disappointment we feel due to not being classified as Premium customers anymore. I have also assumed that this type of customer downgrading might be a common occurance down the line. As kumara has said, I also agree with the fact that not having Bloomberg is no reason to take hasty decisions, as the existing channel line up is sufficient for quality viewing pleasure, and also as migrating will incur another capital charge, and todays economic situ dos not justify it. So, please dont take my views to be Anti-DTV, I am just expressing my disappointment with whats happening to loyal customers. Your decision to stick with, or migrate, will depend on your satisfaction as a customer, and whether your viewing needs are met or not, as we as bloggers would comment re any situ, as thats what we are expected to do in this instance. Letting bloggers comments influance anybody in any direction is bound to happen anyway.
No worries anyway,just see how it goes...
Stay cool.
Micheal

kumara said...

Transporter,

TO MY KNOWLEDGE THERE ARE NO DIFFERENT AGREEMENT FOR DIFFERENT PACKAGES. WE ALL HAVE ONE AGREEMENT. I HAVE MY AGREEMENT WITH ME WHICH WAS FOR 900/- PKG LATER WHICH WAS UPGRADED TO 1400/- WITH DTV.

ANYWAY IT IS OF NO USE NOW AS DTV HAS FORCIBLY REPLACED IT WITH THEIR OWN AGREEMENT DURING MPEG4 CONGERSION.

Micheal,

I NEVER THOUGHT YOU ONE OF THOSE PEOPLE WHO BAT FOR OTHER OPERARTORS.

I HAVE BEEN HERE DURING LAST TWO YEARS AND KNOW WHO ARE THOSE PEOPLE. SO LETS NOT GET IN TO THAT TRAP. WE HAVE ENOUGH TIME IN OUR HAND TO DECIDE.

AND BEFORE WE SHOULD TAKE DECISION WE MUST EXPLORE ALL AVENEUES TO TAKE SOME COLLECTIVE ACTION AGAINST DTV INJUSTICES. BUT FOR THAT TO HAPPEN PEOPLE LIKE YOU AND NOKIA SHOULD STAY AND BOND TOGETHER.

Nokia

THANKS FOR YOU COMMENTS

Nokia said...

@ Micheal
I have not mentioned like that. I said that you MAY say like that :) lol

Lets me receive others views as well

@ Transpoter
I dont have it with me.... But if you could find an Old application form you may get it. Check with Singer or a Dialog Dealer Shop they may have as Dialog itself may be using the new agreement which we signed during the MPEG4 decorder change?

sattvmania said...

@ nokia
I think you should wait and see what happens with IPTV and ANY INDIAN DTH . Like you i also spent money first on COMET CABLE and now DTV but we never get our money's worth. Like podiman said we are in a no win situation can't even downgrade pkg without losing money.
MY ADVISE HAVE BOTH DTV AND ANY OTHER DTH . FOR ME DTV HAS HALLMARK ,SRILANKAN CC OFFICE AT LEAST CAN COMPLAIN BY PHONE OR
GO DIRECT .

Nokia said...

Valid Point sattvmania.....

I dont believe in Indian DTH anyway... But there is an open market to Cable/Setallite TV in Srilanka now.
Atleast we have someone to scold or to show our dissapointment, for Indian DTH we cannot reach them....
But as everyone has mentioned we dont get value for our money on Dialog TV.

LANKA INFO said...
This comment has been removed by the author.
Transporter said...

@ Nokia & Kumar:

I can remember they have sent a letter/statement to all 1400Pkg Customers that the 1400pkg customers can enjoy the Full Bouquet channels. any idea?

Usefull Infomation said...

I have not received any letter like that Im an OLD CBNSAT customer - Did anyone get the letter

Transporter said...

this during the 1949pkg intr'duce time...

Micheal said...

Hello Guys,

@ Kumara / Nokia,

No worries guys, no offense taken whatsoever.
I just clarified my position.
Anyway, I think we are just being human :)
Did we ever have time to watch 56 channels, leave alone 18 newer ones? We just dont wanna be left out of the on going add-ons. I myself am satisfied with the number of channels currently running, but at the same time I am hugely disappointed with the rain fade, discriminatory package downgrade and related treatment, and maybe anothet few issues. But other than that no worries. I was just letting off steam due to the feeling of being tricked and hoodwinked, being auto-downgraded.
But we have to stick together and comment on those issues, as consumers, if we are to get a realistic, fair deal from any provider. So you may find me highlighting many shortcomings, but that does not mean that I am against any provider, but again, its the human element talking. :-) LOL.

Take care guys, and stay cool...
Micheal

yakuza said...

@all

i've dtv since the CBNSat age and been a blogger for two years.

from the start i had the 900/= package and i still have the same. (dtv no more issue this package)

it is a fact that dtv has double standards when treating old CBNSat and DTV package holders. specially 1400/= package.

My suggestion is if you guys can afford installment for better DTH operator or IPTV, go for it.

But i suggest, be patient for the time being and see what IPTV line up will be and see whether DTV will change their double standards.

thanks

Rukmal said...

Finally My DishTv is fixed !!

I'm enjoying it very much.
Fast EPG
English language for POGO, NICK, Discovery..etc.
Low rental.. Rs 700.. Monthly

kumara said...

Transporter,

THE PREMIUM CUSTOMER TAG HAS BEEN VERY LOOSLEY USED BY DTV DURING ITS PROMOTIONS. FOR EXAMPLE, IN THE LETTER THEY HAVE SENT FOR MPEG4CONVERSION THEY START " As a premium customer of Dialog TV, you have been chosen to ......"

THIS " PREMIUM CUTOMERS " TAG WHICH THEY HAVE USED IN THIS LETTER ONLY AN ADJECTIVE WHICH IS ONLY TO IMPRESS CUSTOMERS. IT DOES NOT HAVE ANY MEANING OR VALUE.

I DO NOT THINK I AM A PREMIUM CUSTOMER THOUGH I HAVE GOT THIS LETTER. THEY MAY HAVE SENT THIS LETTER ALMOST TO ALL CUSTOMRES FOR MEPG4 CONVERSION.

FURTHER AS PER THEIR AGREEMENT THEY CAN CUT AND CHOP ANY CHANNELL AS THEY WISH AND WE HAVE AGREED WITH THAT AT THE TIME OF JOINING AS A CUSTOMER. AND EVEN CBNSAT AGREEMENT HAD THIS TYPE OF CLAUSE IN THEIR AGREEMENT.

WHATEVER THE CLAUSES THEY HAVE INCLUDED IN THE AGREEMENT DTV CANNOT ENFORCE ANYTHIG THAT GOES ABOVE THE LAW OF THE COUNTRY

Micheal said...

Guys,

as far as I know, "Premium",. whether CBNSat 900/=, DTV 1400/-, or DTV 1949/-, is still very much supposed to be "Premium".
Customers were asked to take advantage of the then-current premium package "rate", to avoid having to pay the higher priced offering being made later on for customers who did not take advantage of those offers.
So what gives...
All the above are still very much "premium package holders", and should insist on getting all additional channels being given.
Until DTV notifies the above customers "in writing", that they are no longer considered as Premium Package holders, They shall remain so. iT WILL BE INTERESTING TO SEE ON WHAT BASIS THEY MAKE THIS ASCERTION.
There is no legal basis to
downgrade "premium packages", if the signed agreement states that the highest pricd package has been subscribed for as at the specific agreement signed date. That makes it the premium package.
I kindly request any blogger with legal knowledge to correct me if I am wrong, as this is a laymans view re the lagality of holding a premium package.
So lets see how it goes.
DTV cannot juggle about as and how they please.
Stay cool.
Micheal

podiman said...

@Rukmal,
Please comment about picture quality of your new Dish TV package. Compare it with Dialog tv and comment.

hush said...

I have the old cbnsat agreement and will try to post it tomorrow.

Have received the programme guide couple of days back, but surprise this time its in a tabloid format like a horse racing paper in cheap printed paper. geez they really are cutting cost.

kumara said...

Micheal,

I THINK WE HAVE MISUNDERSTOOD THIS PREMIUM CUSTOMER CONCEPT.

PREMIUM CUSTOMER DOES NOT MEAN THAT YOU GET EVERY VALUE ADTTION ABSOLUTELY FREE. YOU MAY ENJOY CERTAIN BENIFITS AS PREIMUM CUSTOMERS COMPARED TO OTHERS. MAY BE YOU MIGHT RECEIVE PROGRAMME GUIDE, OR RECEIVE NEW DECODER FREE OR FEW OF THE NEW CHANELLS FREE.

THAT IS HOW EVERYWHRE THIS PREMIUM CUSTOMER CONCEPT OPERATES.

IT DOES NOT MEAN THAT YOU GET ALL NEWLY INTRODUCED FACILITIES ABSOLUTELY FREE DURING THE LIFE TIME YOU BEING A PREMIUM CUSTOMER.

ON THE OTHER HAND DTV ALSO HAS A RIGHT TO RECOVER THE COST THEY WILL INCURR IN PROVIDING NEW SERVICES AND AS REASONABLE PEOPLE WE HAVE TO ACCEPT THAT.

SO IT IS MY PERSONAL VIEW THAT WE WOULD NOT GET ALL CHANNELLS FREE AS PREMIUM CUSTOMERS. WE MAY GET SOME CHANNELLS FREE DEPENDING ON THE MARKETING POLICY OF DTV.

Amaris said...

@ Kumara

It is you who have understood the matter under discussion here. Unfortunately you have got your wires crossed. It is not whether Premium customers should get every new channel or it. It is the fact that Premium customers have now been split in to TWO groups depending on the rental they pay where there was no such distiction earlier.
According to DTV's earlier promise the two groups were equal in every aspect except the rental. We pay a lower rental as we signed up earlier.
Whatever channels dialog decides to add to the Premium package they should add to ALL premium customers. They have the right not to do so and discriminated between customers. However, when customers realise they are being treated shabbily they will decide to look at alternatives. Market forces at work.

Deshal said...

@ Kumara

Yeah right! According to their marketing policy, if they plan to down grade us from premium customer status, we have to keep quiet! Mate, that time is far gone. DTV cannot do what they want based on so called "marketing policy" here. We have our rights as old CBN customers.

We are asking nothing for free. Bloomberg is a FTA channel. With addition of Bloomberg, DTV "for the first time" discriminated between the old premium customers who pay Rs. 1610/- and new customers who pay 2200/-. We believe that they will continue this discriminatory practice.

If they want to increase our subs, they could have asked. But mind you, we can already get a better quality service for less with Indian service providers. But at least, we were treated fairly.

Now we feel that we were downgraded without a ground. We feel DTV treated us like SHIT.

We ask nothing for free. If we want things free, we would NOT have been the initial PREMIUM customers. We were ready to pay HIGH at that time for a better service and so are we now. However, we are concious and we don't want to be cheated.

SO DON'T GET IT WRONG. WE ARE NOT ASKING ANYTHING FOR FREE. IT IS JUST WE WANT THEM TO TREAT US LIKE PREMIUM CUSTOMERS AND NOT CHEAT.

WE ARE CLEARLY AWARE OF THE OTHER ALTERNATIVES WE HAVE.

IF THIS IS THEIR

Micheal said...

Agreed with Amaris & Deshal,

@ Kumara

I understand what you are saying.
But we are not asking for addtional benefits or any such thing here kumara.
The point is "Premium" customers are now split in to two.
How can DTV discriminate the 1610/-premium package holders, just because they are paying less? That amount was the highest rate at that time, and subsequent rate increases in packages do not justify the down grading of the premium package held throughout and introduced earlier. How did we become lesser premium than the current newer premium? we paid top price throughout our usage, and not a cent less than what we contracted for. If my contract specifies the top of the range package, I never signed another to down grade it, nor requested for it by any means, so as far as I am concerned, I am still in the top package. Forget the term "Premium".
We are still in the top package, are we not,? you get what I am saying?...
Stay cool.
Micheal.

Lisura said...



@ Kumara

We have not purchased Dish TV cause we have a fortune. But DTV is fooling around. I save about LKR 860 by using dish tv and within just over an year i recover the cost of the STB. (LKR 12,500)

We all hoped and also given valuable feedback to DTV to improve their services but all that was like playing a violin to a deaf elephant !

DTV is very very arrogant !

Micheal said...

We should be more rewarded by DTV as we were CBNSat / DTV customers long before the newer higher-priced pkgs were introduced. We are loyal customers who chose DTV over other providers, and also contracted for the highest priced package, and paid the highest monthly rental for god knows how long..
Is this what we get for being loyal initial customers of DTV?
Its a sad situ, and a slur on DTV marketing if they are to treat customer loyalty this way.
We should be AUTO-UPGRADED!!NOT THE OTHER WAY!

Micheal.

kumara said...

Micheal,Deshal,Amaris..

THANKS EVERYBODY WHO EXPRESSED THEIR VIEWS.

ANGER, FRUSTRATIONS AND DISSAPOINTMENTS NEVER RESOLVES PROBLMES OR ANYTHING.

ONLY RIGHT COURSE OF ACTION WILL DO.

IF YOU ALL THINK THAT COMPETITION ONLY WILL FORCE DTV TO TREAT US FAIRLY LET IT BE LIKE THAT AND WAIT FOR THAT TO HAPPEN .

DTV HAS RIGHT THROUGHOUT NOT TREATED CBN CUSTOMERS AS PREMIUM CUSTOMERS. LAST TWO YEARS WE HAD TO UNDERGO SEVERE DISCRIMINATION FOR WHICH THERE WAS NO BODY TO INITIATE ANY ACTION. ONLY TALKING WAS THERE.

IF WE WANT TO RETAIN PREMIUM STATUS WHY NOT FIGHT TO PROTECT THAT STATUS FOR WHICH I HAVE BEEN VOICING MY OPINION LAST TWO YEARS. BUT SADLY THERE HAVE BEEN NO TAKERS.

LOT OF PEOPLE ARE THERE ONLY TO TALK OR MOVE TO DISH TV. BECAUSE THAT IS EASY WAY OUT. VERY FEW PEOPLE WILL COME FORWARD TO FIGHT FOR THEIR RIGHTS OR AGAINST INJUSTICE.

SO IF YOU ALL THINK THAT WE ARE PRIME CUSTOMERS AND WE SHOULD HAVE EQUAL RIGHT WITH OTHERS I AM WITH YOU. BUT IT SHOULD NOT END THERE.

MATES LETS FIGHT FOR IT.

IF YOU ALL ARE TOO TIRED FOR THAT HAVE MORE IMPORTANT BUSINESS TO DO LETS FORGET ABOUT THIS PREMIUIM BUSINESS.

Lisura said...



@ Kumara

Wait and see policy does not apply to DialogTV

Fighting will also have no result. Actually we have fought a lot in the past for simple things which they cant resolve up to date. Audio feed of kids channels is one good example !

So let's just mind our own business. Bloomberg is a FTA Channel. Not worth paying anything. In Dish TV whenever they add a channel to their lineup it is visible to entire maxi package holders without any discrimination of whether "OLD Maxi" or "New Maxi"

I'm tired with DTV. Blog Admin knows what we did during the past.

So I used my freedom to choose a new operator !

Have seen BIG TV also in the yesterdays HIT AD ! Bit expensive at the moment but eventually it will also come down to around LKR 10,000 ~ 12,500

Micheal said...

@ Kumara
Agreed with all that you have said.

Micheal

Micheal said...

@ Lisura,

At the same time I understand your position, know how you feel and agree with your views regarding trying to put things in perspective for the DTV marketing mutts , and respect your decision.

stay cool
Micheal

DLR said...

Dear bloggers,
(Specialy Nokia & Kumara)
During the last blackout period I personally act on behalf of CBNSat. I gave my full contribution towards CBNSat. Even I argued several times with Alf when he tried to promote Dishtv here. B’cos I strongly believed that by using DTV I contributed to sri lankan company who is fighting against foreign multinational company.

But I was wrong. I apology for my past comments. Now I strongly believe I was cheated by DTV. Today I agree with ALF.

I have simple questions from my fellow bloggers

a.If I disconnect my DTV connection, will I receive Local channels , b’cos they are Free Of Charge?

b.What is the possibility of using my CBNSat dish & LNB for use with DishTV. If it is possible what is the price advantage?

c.Out of three Indian satellite connection which is worth for money DishTV, Tata or BigTV?

Lisura said...



@ dlr

Who said Dialog is a Sri Lankan company ?

It's only upto us to decide whether to send money to Malaysia or India !

Lisura said...



@ dlr - ans to your Qs

a. If u disconnect your DTV connection you will only see "THE BUDDHIST" channel. All the other are encrypted including local channels. You have to at least get the LKR 250 pkg to get the local channels.

b. You can use the CBNSat dish & LNB for DishTV. Cost of the 2 will be around LKR 2500/=


c. You have to analyse whats best for you ! DishTV, TataSky , SUN DIRECT or BigTV ?

podiman said...

Can anybody tell me a DTH company in the world who is charging a fee to downgrade??? Why don't Dialog tv ask a fee to upgrade too.

hsj said...

This blog has become really funny of late. peolple who have been loyal to DTV and fight for improvements have been blasted by the people who have left DTV and acquired other cable services.

and the most funniest thing is there have been so many requests to leave dtv and join dish tv for some or other reason.Discussion have been centered more on dish tv rather than dtv.

Kumara i think you better leave this place for your own good becose i dont see any point being in this blog and contributing will make any good to any body other than to dish tv.

long live Dish tv..

::DINESH:: said...

I AGREE WITH DESHAL, AMARIS & LISURA..

DTV HAS THE HUGE POTENTIAL TO IMPROVE AND INCREASE THEIR CUSTOMER BASE BUT THEY SIMPLY AREN'T BOTHERED. LET ALONE IMPROVING THE NUMBER OF CHANNELS, THEY DON'T EVEN IMPROVE THE QUALITY OF THEIR EXISTING CHANNELS. (PROVIDE ENGLISH FEED FOR CN & NICK) MOST OF US HAVE PUT UP WITH DTV FOR SO LONG BUT THEIR EXPLOITATIONS NEVER END. DTV NEVER BOTHER TO LISTEN TO CUSTOMERS.. (I COMPLAINED ABOUT CN & NICK 2 WEEKS AGO BUT THEY DIDN'T EVEN CALLED ME BACK)

star said...

DISH TV added 3 more NEW channels now.

Out of which ZEE TAMIL is one.

Now, you will get 16 tamil channels on DISH TV.

What about DTV? Only 3. Then why you should wait on DTV?

hsj said...

The premium cutomer issue is spreading like a wild fire. i would like to add fuel to that.

The extraction below will provide everybody an insight what happend when this discrimination issue came up in yer 2007 august.

this is boring. but just read it to know what the blog admin and bloggers said during thissue at that time.

Channel Line up rearranged and new package rates for new subscribers

Posted by TV & Radio Sri Lanka at 8/15/2007 09:42:00 AM
25 comments


In other news we have received reports of the updated package rates that will be implemented by October 1st 2007. The new revised package rates are said to be
1) The Rs 500/= package will be Rs 550/= (+ vat) with addition 4 channels - Al Jazeera, NDTV 24X7, Australia Network and Star Vijay.
2) The Rs 900/= package is expected to be increased to Rs 1550/= (+vat) with additional 9 channels - Hallmark, SRTV, Star World, Star Plus and Neo Sports plus the 4 additional channels in Rs 550/= package.
3) The Rs 1400/= package will be Rs 2100(+vat) with additional channels - HBO, HBO Signature, HBO Family, HBO Hits, Cinemax, Star Movies, Neo Plus and Ten Sports plus the additional channels in the above two packages. Star Cricket is not mentioned but since the Star Package is mentioned we believe that it will be allocated to this package since Dialog are not too foolish to allocate Star Cricket to the Rs 2100/= package or are they?

The above rates are valid only for subscribers who purchase on or after October 1st 2007 and present subscribers will continue with the current subscription rates as usual. It should be said that Dialog are very foolish at implementing the new rates in this manner since this takes the connections out of the reach of the ordinary man. We correct our wording since we said that a new package over Rs 1400/= will have to be called a Millionaires Package but we correct ourselves and hereby term the new Rs 2100/= package as Billionaires Package. It is said that the fourth transponder will be available in September with another 14 channels consisting of the Fox Channels and Asian feeds of Star Sports and ESPN, etc. However since these channels are expensive they would have to be allocated to a higher package mainly for those who can afford them and these could have been in a Rs 2100 package. Changing the present Rs 1400/= package which consists of the basic pay television channels which LBN provides with more channels for Rs 1100/= is a BIG MISTAKE by Dialog. This move will result in a reduction of Dialog TV sales.


“ and this is what the bloggers response

Amd
So in the future do u expect DTV to give u 100 channels for 1400 as well ? The same 1400 pakcage will continue after 30th Sept. But u wont get any NEW PREMIUM CHANNELS. Its as simple as that. Those u have the 1400 package can continue with it, those who wish to see the new channels can upgrade its as simple as that

August 16, 2007 3:10 PM

AMD said...
@ Jughead & ALF

Like i said earlier, i DO NOT agree with DTV marketing policies & package changes etc. I was just speaking to C/C now and i told them so. As usual they had various excuses for it.

What im saying is that I beleive they have to charge us extra for adding PREMIUM channels, for the simple areson that they cost more.

As elakiri said i wont be suprised if they extend the "special offer" if they dont reach their target of customers by 30th sept.

August 16, 2007 3:46 PM



cable said...
If they want to charge extra for additional channels why dont they create a new packge called "super rich 2100/-" instead of getting rid of old package structures.

Then there will be no probelms if ppl want to pay more and watch premium channels then they can migrate to 2100/- and anytime they want to they can downgrade to 1400/- just by paying the package adjustment charge.

With the proposed change what will happen to a customers who wants to downgrade from 2100/-?

DTV's motives are different thats why they are allegedlly getting rid of old package structers.

I use the words allegdlly because i believe 90% that this this is just a marketing tactic by dialog. In fact I dont belive they are going to introduce another transponder during the current year.

KIDO-CMB you are welcome to comment and disagree with me.

August 16, 2007 5:00 PM

Gamini said...
guys. i'm back. Exams are over.

AMD, riky, priyantha ,technoguy and others. nice to see ya guys after a long time.

I 'm really happy now. We have loads of channels for us to watch. the prob is that we hav a lota channels to choose and i'm in raell dificulty to decide wat to watch and what not to.

i agrree with most of the guiys that we really cant expect any more new premium channels from dtv for 1600 can we?

anyway, we wont be switching to and kinda new package. like 2100 one. coz i really now have enough channels in the lineup to watch.

kumara said...
Soorapappa,

WHAT THESE CC GUYS SAY IS THAT AFTER 30 SEPT FOR NEW CUSTOMERS THERE WILL NOT BE NEW CHANNELLS INDRODUCED NOW. BUT EXISTING CUSTOMERS UP TO 30TH SEPT WILL HAVE ALL CHANNELS THAT IS AVAILABLE UP TO THAT DATE.

IS THAT SO ?



cable said...
I dont think we can take C/C guys word over the official position set out by DTV's letter. In that it clearly says that the packages will be changed to newer rates. There is no mention of the existing packages being continued other than saying that existing customers will not have any changes

August 17, 2007 11:14 AM

Jughead said...
its obvious by the content in their letter that....existing customers and new comers before 30th sept will be getting it at 1400/-, 900/- etc. but from 1st Oct the same package will be given at 2100/-, 1550/- etc.
thats why they say that the new channels are given free to existing customers.

August 17, 2007 11:40 AM

kumara said...
MACHANG ARNOLD,

THERE WILL NOT BE A PACKAGE FOR 1400/- IN NOVAMBER. IT WILL BE 2100/-

EXISTING CUSTOMERS WHO ARE IN 1400/- PKG TILL 30 SEPT WILL BE CONTINUED AS 1400/. NO BODY CAN HAVE THAT PKG AFTER 30 SEPTEMBER.

IF YOU UPGRADE NOW TO 1400/- AND DOWN GRADE AFTER 30 SEPT IT SHOULD BE 1550- AS THERE IS NO 900/-PKG BY THAT TIME.

THIS IS MY UNDERSTANDING.

THE WHOLE OBJECTIVE OF THIS DTV BULLSHIT IDEA IS TO TEPMT ALL CUSTOMERS TO UPGRDAE BEFORE 30TH SEPTEMBER TO 1400/-.

THAT IS WHY THEY ARE DOING ALL THESE DIRTY THINGS.

August 17, 2007 12:12 PM

kumara said...
MACHANG ARNOLD,

THERE WILL NOT BE A PACKAGE FOR 1400/- IN NOVAMBER. IT WILL BE 2100/-

EXISTING CUSTOMERS WHO ARE IN 1400/- PKG TILL 30 SEPT WILL BE CONTINUED AS 1400/. NO BODY CAN HAVE THAT PKG AFTER 30 SEPTEMBER.

IF YOU UPGRADE NOW TO 1400/- AND DOWN GRADE AFTER 30 SEPT IT SHOULD BE 1550- AS THERE IS NO 900/-PKG BY THAT TIME.

THIS IS MY UNDERSTANDING.

THE WHOLE OBJECTIVE OF THIS DTV BULLSHIT IDEA IS TO TEPMT ALL CUSTOMERS TO UPGRDAE BEFORE 30TH SEPTEMBER TO 1400/-.

THAT IS WHY THEY ARE DOING ALL THESE DIRTY THINGS.

August 17, 2007 12:12 PM"

hsj said...

I also agree with kumras previous comments. all these talk about premium customer priviledges do not exist at dtv. they will give most of the channells to highest package preaviling at tht time.

so who cares. we dtv customers have to find some other way out. as kumara says either you fight or move out.

so for me i will wait till iptv come in full bloom. may be in three to four months times we should be able to judge the real situation about iptv.

if they are good and quality is ok good bye DTV. who wants all these discriminations and dissapointments and who wants to fight with this dirty shit buggars.

any body who has time and strength can do that but not me.

hsj said...

and it is also rather surprising nobody said during that time we are premium cutomers and we should be given all new channells. and blog admin had also proposed the same thing.

so what a cruel fate. the very people who were one time silent when there was this issue originally came up, sudenly have now waken up for some reason.

DLR said...

Lisura,
I knew Dialog is a foreign company but during those days I thought at least I can contribute to Sri Lankan DTV's staff member's salary.

But as I said earlier I was wrong. I have done a mistake by protecting DTV. Sorry for all bloggers if I have mislead by my previous comment.

By the way, I would like to see our Kalu’s comment about this new trend of DTV

AMD said...

ok, now does anyone know which of the sports channels is showing the 20 20 Canada Cricket Cup ?

podiman said...

Yes I would also like to hear what our one and only kalu would say about the situation. With kalu onboard we can see some fire works.

kumara said...

hsj,

DO YOU REALLY THINK THAT I SHUOLD LEAVE THIS BLOG. YOU SHOULD REMEBER THAT I HAVE FACED MUCH MORE SEVER ATTACKS FROM OUR OLD FRIEND ALF FOR CRITCISING DISH TV.

I DONT CARE ABOUT COMMENTS OF THOSE PEOPLE. HOWEVER I WILL LEAVE THIS BLOG WHEN I ACQUIRE SOME OTHER CABLE TV IF I CAN AFFORD THAT. TILL THEN I WILL BE HERE EVEN IF I HAVE TO GO THROUGH HELL OR FIRE.

AND BTW.. THANKS FOR YOUR RESEARCH AND COMMENTS.

THOSE PREVIOUS BLOG COMMENTS SHOW THE OPINION OF THE SENIOR BLOGGERS AND THE BLOG ADMIN REGARDING THE PACKAGE STRUCTURE AND THE FUTURE CHANNEL ALLOCATION.

yakuza said...

tech news and tested download links for software, movies , music, games...etc


visit

www.warez-sl.com

Priyantha De Silva said...

********************************
@ Satellite TV Programme Guide
Of This Month !

Now you can download this month's guide via the same link that used to download last month's guide on this blog.
********************************


@ AMD,
Don't forget to post some ideas here as before. still we need persons like you always updating this blog if you left DTV.

@ Yakuza,
Thanks for the sharing information.

hsj said...

Blog Admin,

I hope you cant be a silent witness in this preimum customer drama. you owe us an explanation.

this is what you said in 15 aug 2007

"However since these channels are expensive they would have to be allocated to a higher package mainly for those who can afford them and these could have been in a Rs 2100 package "

on 03 october 2008 you say this

" Subscribers of the Rs 1400/= premium package were told that they will be able to access all the new channels but now only the Rs 1949/= premium package users have been allocated with the new channel Bloomberg TV. This has caused many subscribers to believe that a major portion of the new channels will be allocated to this package "

Admin you have to provide us expalanation for these contrdicting remarks. surley i hope you have valid reasons for this 360 degree turnaround.

it is over to you admin... we are waiting for your response..

kumara said...

Hsj,

IF IT IS YOUR WISH TO MOVE TO IPTV IN JANUARY YOU MAY HAVE TO THINK TWICE.

THEIR BASIC PACKAGE IS 1000/- AND THAY WILL CHARGE 400/- FOR HBO BOQUET. AND THEREAFTER EACH CHANNELL WILL BE ON AN ADDITIONAL COST.

SO IF YOU COMPARE COST AND PREIMIUM CHANNELL LINE UP, DTV IS FAR BETTER , LESS COSTLY OPTION WHEN COMPARED TO IPTV. BUT OF COURSE YOU HAVE TO BEAR DTVS STUPID BEHAVIOUR FOR THAT.

LANKA INFO said...

Airtel DTH service to offer 175 channels

Lisura said...



Kumara seems to be a person either working for Dialog TV or a person planted by the same !

we pay DTV the highest rental in the world compared to the no. of channels on offer.

Now kumara is trying to terrorize the subscribers about PEO TV and DISH TV.

DTV thinks of these dirty tricks to fool subscribers.

You can fool some people all the time and all the people some time. But you cant fool all the people all the time !

Lisura said...



Indian DTH space is gradually becoming more competitive due to new entrants i.e. Reliance (Big TV), Airtel DTH and Videocon’s D2H Plus. Big TV will start its DTH operations from August 15 while Airtel and Videocon may launch their DTH services in September. There will be hectic activity in this space due to intense competition and wide scope to grow.

Indian DTH players:

1. Dish TV: Largest private DTH player.
2. Tata Sky: More than 2 million customers.
3. DD Direct: Free service.
4. Sun Direct: Strong player in South India.
5. Big Digital TV (Reliance Communications): Big expectations.
6. Airtel Digital TV: It will be launched in September.
7. Videocon DTH: It may be launched in October.

Old players like Dish TV and Tata Sky are using MPEG-2 technology while new players along with existing Sun Direct are using MPEG-4 technology which enables players to broadcast high quality video content along with more channels in the same bandwidth.

About Indian DTH space:

Allowed in: July 2006
Total customers: 13 million
Total Cable TV households: 75 million households.

Big TV is planning to acquire 5 million customers within 6 months of its launch while current top player Dish TV set target to acquire 5 million customers by March, 2009. Customers will get good bargaining prices due to intense competition among cash rich players. We will see heavy fall in prices in DTH space as it happened in mobile space.

Source : http://www.indiadth.in/

Lisura said...



You may have seen the

"See you at home. Soon." teaser campaign !

That's Airtel DTH I think. Since Airtel is starting their operations in SL I hope they will market their digital tv also here !

it's fully MPEG 4 !!!!!

AMD said...

@ Lisura

Are u comparing the DTH market in India to that in Sri Lanka ?

Lisura said...



As we all aware Indian influence was there to Sri Lanka for 1000s of years ! From Rama - Ravana era and from Buddhism to Dish TV we've been always "under influence" by our closed big brother !

And talking to the point all the DTH operators in India is selling their connections here in SL. No one knows the exact number of India DTH STB's here because there is no way of tracking it. But it is definitely a considerable amount is in use. When you stay in a sat tv shop in pettah for an hour you can see their selling rate. It goes like hot-cake !

Deeper said...

There's a new channel on 4th TP. It's "Boomerang".
which customers get that channel??? Is it also for ONLY "PREMIUM" package holders?

hsj said...

Lisura,

Can you justify your cliam that kumara is dtv man.

he is the one who statred a very dirty fight with alf for promoting dishtv in dtv blog.

and if you are not blind you should be able to read how hard critic has he been on dtv discrimination politics in this blog.

and regarding iptv you must visit iptv blog to find out real position.

without doing that donot come and talk bullshit. we have no concern whoever who comes here to blog. whether they are from dishtv or lbn or iptv all are welcome. but they should speakm the truth.

so aviod showing your stupidity and ignorance to this blog.

bank_dude said...

Did anyone go through the tariff page of DTV. They have allocated the FTA Bloomberg channel for 1949/= pack. So guys this time it's not just 25/= it's 449/=. So shall we fight till the last moment before jump into other providers. Lets join hands and fight.

Usefull Infomation said...

Boomerang - Is a children cartoon channel - I am not getting it as yet - I have this channel on Dish TV - I hope they give the channels for the CBNSAT customers too

Lasantha said...

I took Dish TV few months ago. At that time I was thinking about to give-up DTV connection. But I changed my mind because of following facts

Picture Quality
DTV : Good (As Average for all channels)
DISH TV : Poor (Some channels have good quality and some of them are worst)

Content Quality
DTV : Good . There are good blend of channels to match with different viewers taste. Also, HBO and Star Movie have no interruptible Advertisements. Of course there are unacceptable things such as CN, NICK and POGO Indian audio feeds etc...
DISH TV : Average. Poor choice among English channels, But there is good choice among indan channels. But almost all channels broadcast boring Mega series teledramas. Most of Hindi movie channels showing old, dull hindi films. HBO and Start Movie always interrupted with ads (during show times)

Value Added Services
DTV : None
DISH TV : Movie On Demand. We can order movie from the web site. Dish TV gives free access for 3 months (not sure, may be more time)

Program Guide
DTV : EPG , SMS, Printed (Selected channels)
DISH TV : EPG

Customer Care
DTV : Poor (Less responsive)
DISH TV : Inaccessible

Value over Content
DTV : Expensive but it is acceptable comparing with IPTV and DISH TV
DISH TV : Cheep (Package price and content)

When we consider overall, I think DTV is still better than DISH TV or IPTV in term of price and content. (IPTV basic package is 1000/= + HBO Channels 400/= + 600/= for Time Shift TV) I have no experiences with BIG TV, Tata Sky or Sun Direct. May be they are better than Dish TV.

I think it is better to wait and see how DTV is going to response for Premium and Non-Premium package problem. Boomberg is not worth (at all) for any one of us. But according to the previous post on this blog, DTV is going to add UTV movie channels and Disney Channels near future. In this case, if they are going to treat the same way as 'Boomberg' , Lets get together and visit DTV office to resolve this matter. I don’t think it is worth to call to CC or send emails.

As we know, DTV is of course a money sucker, but we must get something worth for our money before move to other options. Otherwise, We'll be looser :-(

kumara said...

Lasantha,

BE CAREFUL. YOU WILL ALSO BE BRANDED AS A DTV AGENT BY HALF BLIND BUGGARS. YOU ARE NOT THE ONLY ONE WHO SAID DTV IS BETTER THA DISHTV.

SOMETIMES BACK ALF SAID CONTENT QUALITY OF DTV IS MUCH BETTER THAN DISHTV.

LASANTHA WE NEED PEOPLE LIKE YOU HERE WHO CAN SEE THINGS IN REAL PERSPECTIVE. IT DOESNT MATTER WHETEHR YOU HAVE DISHTV, LBN OR ANT OTHER TV. WHAT MATTERS IS HOW BALANCED IS YOUR OPINION AND YOUR INTENTION.

WE KNOW WHAT DISHTV AND ITS COST. BUT YOU ARE THE FIRST ONE TO PROVIDE THIS KIND OF ANALYSIS TO THIS BLOG. BY DOING THAT YOU HAVE DONE A BRAVE THING. BECAUSE THERE WILL BE SO MANY PEOPLE WHO WILL CHALLANGE YOUR OBSERVATIONS.

NEVER MIND,LASANTHA, KEEP GOING. TRUTH CANNOT BE SUPRRESSESD FOR EVER AND You can fool some people all the time and all the people some time. But you cant fool all the people all the time !as Lisura says.

Rukmal said...

Lasantha

You are doing your job well as a DTV agent !!

I have both DTV & DishTV.

Who says Dishtv picture quality is poor? Its Grate. Who watch those hindi, malayalam channels ? Talk about english channels. Those are in good quality.
See the EPG, Its very accurate.Plot for every program.
I can watch all the english channels in DTV premium package for Rs700-800 in Dishtv. I miss only HBO other channels, Australia network, Hallmark ...etc
But isn't it worth for Rs700-800 ?

Finally i could able o watch TNA explosion in English commentaries in DishTV. See the Different with DTV & DishTV.

Vista said...

Does anyone know if DTV has commenced MPEG4 transmissions?

kumara said...

Raki, Lasantha, BankDude,

I AM GLAD AT LEAST YOU HAVE THERE TO SHOW OUR PROTEST TO DTV.

I HOPE ONE OF THESE DAYS TO VISIT DTV CENTRE AT WROLD TRADE CENTRE TO MAKE A WRITTEN COMPLAINT REAGRDING ALL THE DISCRIMINATION THEY HAVE DONE PAST TWO YEARS.

THERAFTER WE CAN MAKE A COMPLAINT TO TRC. I WILL PUBLISH BELOW THE TRC PROCEDURE REQUIRED TO MAKE A COMPLAIN ( THIS HAVE PUBLISHED SOMETIME BACK IN THE BLOG ) WE HAVE TO FOLLOW THAT PROCEDURE BEFORE WE GO TO TRC.

Before making a complaint.
• Study your complaint carefully and be clear about it.
• Try to have all the documents relevant to the complaint ready.
• Make the complaint to your service provider. Try to make the complaint always in writing attaching relevant documents. (If you make the complaint over the phone it is better if you could follow it with a letter.)
• Make sure you give all the details needed to process your complaint E.g. Your telephone No, Address copies of the necessary documents.
• Give the description of your complaint briefly and precisely.
After making the complaint
• Keep all the records of your complaint made. (If you made the complaint over the phone the name of the person/s you spoke to, the date. And the answer/s received etc.)
• Give your service provider a reasonable time frame to process the complaint. (Depending on the complaint.) Follow up with them over the phone if possible.
• If you have not received a response or a reasonable solution to your complaint you may appeal to higher authorities/committees formed by the service provider to solve complaints.
• If you still feel if your complaint has not been treated in a reasonable manner or to your satisfaction, you can make the complaint to the TRCSL for further examination.
Complaint to the Consumer Relations Unit
• Please send following if requested by TRCSL.
• Attached copies of correspondence you have had with your service provider, from the very 1st day you made the complaint.
• Copies of the documents, which in your opinion is relevant.

SO LETS GET TOGETHER AND TAKE SOME COLLECTIVE ACTION AGAINST DTV SHIT MARKETING POLICIES.
(AND ANYBODY WHO CAN DRAFT A LETTER QUICKLY, PL PUBLISH THAT IN THE BLOG. SO WHOEVER HAS TIME CAN GO TO DTV CENTRE TO MAKE A CCOMPLAIN.)

kumara said...

Rukmal,

WHAT IS WRONG WITH YOUR PEOPLE. IF LASANTHA IS A DTV MAN WHAT IS WRONG WITH THAT. HE IS PROMOTING DTV IN DTV BLOG.

THAT IS THIS BLOG IS HERE. TO DISCUSS GOOD ABD BAD OD DTV AND COMPARE WITH OTHER CABLE TV.

WHAT THE HELL YOU ARE DOING HERE. YOU HAVE PURCHASED DISH TV AND PROMOTING THAT IN DTV BLOG.

YOU DECIDE WAHT IS GOOD AND BAD. DONT MAKE STUPID REAMRKS AND BECOME LAUGHING STOCK OF THE BLOG AS YOU HAVE BEEN ALL ALONG.

TV & Radio Sri Lanka said...

Please continue commenting under the new post titled "Boomerang now testing on Dialog TV".

Admin