Tuesday, February 26, 2008

MPEG4 Ready!

According to reports being received it seems that Dialog TV are gearing themselves up for MPEG4 encoding. This maybe the reason why TP4 was off air for the past few days. This will certainly improve picture quality unless Dialog decides to cram their transponders with channels.

Rumors are afloat that two HD channels may be available. We are unable to confirm any of this.

Anyone who has further news on these is requested to comment. Please keep us updated on the latest on Dialog TV as the days progress.

Updated @ 26th Feb 2008 - 5:05pm
According to the above report it seems that Dialog TV management have still not decided on how to replace existing MPEG2 Decoders. The best decision would be to replace them free. They will minimize losses by carrying out a free replacement now instead of doing it when they have about 100,000 subscribers. Anyway going MPEG4 is cost saver for Dialog on the long run as they can now add now more channels per transponder.

65 comments:

Christo said...

What is MPEG

Tharu said...

I thought our old decoders (I use a CBN Sat decoder)cannot decode MPEG4..

Can anyone confirm..?

TV & Radio Sri Lanka said...

This Post has been updated @ 5:05pm.

Admin

Sanesh Fernando said...

Dear Christo

Here is what MPEG

http://en.wikipedia.org/wiki/MPEG

Cisco 800 said...

Providing HD channels, it’s a great idea :) Also if you can add more American channels like MTV, FOX, SHOWTIME etc we are more than happy to watch.

yakuza said...

@tharu

i think they will have to provide new decoders to the old customers. not sure

TechnoGuy Sri Lanka said...

@ Cisco 800
Showtime is not available in Asia. Fox channels we can get are only those run in Asia, not USA. And MTV channels we can get are those from India and/or Asia.

USA channels do not serve to Asia directly in most cases. They create seperate Asian/Indian branches to serve countries in this region.

Also, USA and European channels will be expensive to relay in Sri Lanka.

HD channels in Asia at the moment include Nat Geo and Discovery Channel. But more may be available. Test feeds of STAR World and STAR Movies in HD can also be found on their satellite, but are not officially available as of now.

Soon we can expect HD to develop in Asia, IF networks like Dialog offer the service.

Now the problem is that if Dialog has not chosen a suitable decoder yet, then they will take time to chose one and order, and then even more time for production. We may have to wait a long time.

But if HD and more quality entertainment is at the end of the tunnel, then I am willing to wait the entire ride.

riky said...

Its not that they havent identified a decorder,they have,The problem is how they are going to issue it to the exsisting subscribers,that is the thing that mught cause delays.And as for bigtv india dialog doesnt have to go for a order of 5 million or so boxes and 100,000 will do for some time.

The two HDTV channels are not a rumor its defeneitLY in the pipeline and as for FOX,Fox crime is a defeneite and they are expecting some further FOX channels in asia in due course.

Hilal said...

MPEG4 doesn't necessarily mean better quality. Broadcasters tend to encode in order to compress data.

Hilal said...

Oh also HD cannot be viewed on a standard definition set top box so in order for Dialog to provide HD programming the end user will need to upgrade to a HD receiver and HD TV all costs related to the end user and not the broadcaster/provider.

yakuza said...

@hilal
do you mean we have to buy our own decoders? i don't think so

Tharu said...

@ Yakuza

Yes I too think they will have to provide the old customers with new MPEG4 decoders.. BUt I'm sure they won't do it for free..

If they ever going to introduce HD channels, prbably they'll be included to a new higher pakcage.

Hilal said...

I work for one of North America's leading HD providers. Anyone wanting to upgrade to HD has to purchase or rent a HD receiver a standard definition receiver cannot receive HD signals. The providers here include a $12.99/month rental or you can purchase outright for $600

sonik said...

HD huh?... thats interesting.... there are about two free HD channels available, LUXE TV is one of them on asiasat2. as a customer though, im not going to get too excited about this development, as dtv has not been able to give proper quality service using SD technology. True enough, if this happens, it will take Sri Lanka one step higher in the world of technology. But, i wonder....

riky said...

The proposed MPEG-4 boxes will have the HDTV option.Its hard decide on what pricing they would offer the boxes at as they are looking at several options.

alf said...

HD WILL NOT DEVELOP IF DTV WITH 50000 SUBSCRIBERS OFFERS THE SERVICE.FOR IT TO DEVELOP IT SHOULD REALISTICALY START WITH OVER 5,000,000 SUBSCRIBERS IN INDIA AND WHICH IS GROWING AT AN AMAZING RATE.

Lightning_Struck_Tower said...

"HD WILL NOT DEVELOP IF DTV WITH 50000 SUBSCRIBERS OFFERS THE SERVICE.FOR IT TO DEVELOP IT SHOULD REALISTICALY START WITH OVER 5,000,000 SUBSCRIBERS IN INDIA AND WHICH IS GROWING AT AN AMAZING RATE."

Cant really say that without even running a trial.

Just because we are small doesn't mean we shouldn't at least try it.

People said similar things when DTH, ADSL, 3G first launched in SL. But now they've kicked in fairly well havent they?

alf said...

LST

AGREED,BUT THE COST FACTOR WILL REMAIN WHEN YOU CATER TO A SMALL SUBSCRIBER BASE,TO GET THE FULL REWARD IN PRICING & QUALITY I THINK THE NUMBER OF END USERS SHOULD INCREASE CONSIDERABLY.

WHAT HAPPEND TO YOUR DISH CONNECTION?

ParanoidJackass said...

It's good if we can get the decoder replaced FOC.

And I heard that the DTV decoder has more features than the old CBNSat decoder. Is that true?

I have two connections from CBNSat and If I have to pay for the new decoder, I'll have no option but to use the old one..

And unlike now, I had to pay around 16K each for my connections.. They didn't give me a discount when I got the second connection.

hope we get the old decoders replaced FOC...

yakuza said...

seems like a slow day in the blog. the whole decoder replacement thing is giving me chills.

$600 per decoder!!
man that is out of my reach

yakuza said...

want to kill some time

listen to car talk online @

www.cartalk.com

popular radio program in US

alf said...

YAKUZA,

THATS COCK,IT WONT COST THAT SHIT AT ALL.BIG TV INDIA IS GIVING THE MPEG-4 DECORDER @ INR -3000/- OR SOMETHING SLR.7000/-,AND THATS WITH A MARKUP.SO I CAN GURANTEE THAT THE DTV DECODER WILL COST AROUND THE SAME AND SINCE THEY WILL HAVE TO SUBSIDICE FOR THE CURRENT USERS THEY CANNOT CHARGE MORE THAN SLR.5000/- IF THERE IS GOING TO BE A CHARGE AT ALL.

DONT GET CONFUSED WITH ALL THIS TECHNO TALK.

Lightning_Struck_Tower said...

alf,
"WHAT HAPPEND TO YOUR DISH CONNECTION?"

Disconnected. Now using DTV 1400 pkg.

AMD said...

Does the account no. mean the no of subscribers ? I registered for the 2nd decoder & the a/c no for the new connection is 81..., does that mean they have 81,000 subscribers ?

Radikal Zee said...

@amd
i dont think so..
i registered for my conenction in the first month CBNSat was launched and my account number was 11***. obviously they wudnt have had 11000 customers at that time.

Looser said...

Yes some companies won't start from 0 they skip 1000 or 10000

My A/c No is 10***. I think around August.

AMD said...

Tks guys.

Nalin said...

Hey guys,
We're talking about improvement of pay tv industry in Sri Lanka, mostly about in Colombo and suburbs BUT in JAFFNA all most all of the homes using Cable tv.... Colombo is far behind when compare with Jaffna. AMAZING ISN'T IT?

Dissatisfied Customer said...

Hey All,

Is anyone unhappy with DTV service? Cos I am and I would like to see who else is unhappy with their service...i have been waiting for them to give me a better service but I see no improvement and im not only talking about the regularly scrambled channels....i think we can get Mr. Nushad Perera (CEO of DTV) to read this and maybe make some improvements!!cos its pissing me off and im actually thinking of disconnecting it! (btw-I know this has nothing to do with HD or whatever but pls share my pain!)

alf said...

DISSATISFIEDCUSTOMER

I AM WITH YOU AS DTV IS BEHAVING LIKE INFANTS AND PEOPLE WHO DOESNT KNOW ANYTHING ABOUT DTH (LIKE ROMESH ANTHONY) IS SCREWING UP THE INNOCENT SUBSCRIBERS.

THE BEST OPTIN AVAILABLE AT PRESENT IS LBN AND LOT OF PEOPLE WILL MOVE TO IT IF THEY HAVE PROPER COVERAGE.SINCE THERE ISN"T A PROPER COMPETITOR,THAT MUTT ROMESH ANTHONY WHO IS A ARROGANT PIG LIKE PIRAPAKARAN IS DESTROYING WHAT CBNSAT BUILT UP,SO ITS TIME DTV GET COMPENTANT PEOPLE AND IMPROVE THEIR SERVICES WHILE GIVING A FAIR DEAL TO THE SUBSCRIBERS.

Dissatisfied Customer said...

Who is Romesh Anthony??

alf said...

DISSATISFIED CUSTOMER.

HE IS THE PERSON WHO GAVE A INTERVIEW TO OUR BLOG ADMIN AND TALKED ALL SHIT AND HE SAID HE WOULD DELIGHT THE CUSTOMERS AND NOW HE HAS MADE THEM CRY.HE WAS SUPPOSED TO BE THE THE BUSINESS DEVELOPMENT MANAGER THEN AND I DONT KNOW WHAT HE IS THERE NOW.

I AM NOT SURE WHETHER HE IS STILL THERE (I THINK AMD TOLD SOMETIME BACK HE IS STILL THERE)

Dissatisfied Customer said...

oh ok...well listen to my experience....since this blog is 'intended for Dialog TV customers....to tell the world about any problems in their service...etc etc....

I got it in Jan...was told it would be installed in 10 days...took more than 10 days!THEN..they did not send me the prgrame guide inspite of me calling 4 times. #rd call they said it was posted on 7th Feb..16th Feb I still had not received it. Spoke to Nushad Perera and complained. The programe guide came thru special delivery on 17th Feb!!One week later we get another program guide..for February!!It was 21st Feb and no guide for March except 2 for Feb!!I called Dialog TV cust serv. & complained..i got the answer 'im afraid its delayed and thats the reality!!'Fantastic customer service I must say!!!They said first month rental and connection is free...and i get a bill with the connection fee in the firts month!!..called..they sorted it out and said there was a mistake and i dont have to pay!...now I have a reminder!!what next???disconnection?????this is on top of all the scrambled channels!!!what is this service???its like a punishment to me!!and torture!we are paying for something which is not working half the time and then when u call for information they say their crap customer service is the reality!!!i nevfer thought DTV would be this bad compared to how good Dialog mobile is!These guys need some aggressive competition from another service provider!

alf said...

DISSATISFIED CUSTOMER

YOU ARE ON THE DOT,THEY ARE ACTING LIKE LORDS BECAUSE THERE IS NO PROPER COMPETETION.LBN IS FAR BETTER IN PRICING AND SIMILIAR IN QUALITY AND QUANTITY BUT THEIR PENETRATION IS LIMITED,SO LORD ANTHONY AND HIS CLICK DOESNT CARE ABOUT THE SERVICE,SUBSCRIBER OR THE COST AS THE MUTT KNOW THAT THESE POOR PEOPLE HAS TO HANG ON.

THERE ARE NUMEROUS AND UNENDING PROBLEMS WITH THEIR BILLING AND IN ACTIVATION OF SERVICE AND SET PLANS,THE CS STAFF TRY TO TALK WITH AN ACCENT AND THEY THINK THAT IS MORE IMPORTANT THAN GETTING THE THING DONE FOR THE SUBSCRIBERS AND THESE CS GUYS ARE ILL INFORMED AND DOESNT KNOW A SHIT ABOUT HOW TO SERVE THE CUSTOMERS.

I AM SURE NUSHAD PERERA DOESNT KNOW ANY OF THESE THINGS AND THIS MOTTA ANTHONY AND THE CLAN WHO ARE BELOW NUSHAD ARE HIDING FACTS FROM HIM FOR THEIR OWN SURVIVAL,UNTILL THIS IS PUT IN PLACE "DTV" WILL BE LIKE THE MENATL HOSPITAL AT ANGODA.

"ALWAYS SCRAMBLED"

yakuza said...
This comment has been removed by the author.
Hilal said...

From recent comments I can see how much Customer Service impacts the pay TV industry. The company I work for here in Canada invests more money into training customer service agents than improving existing technology. In this industry every competitor can price match and the market becomes extremely competitive the only proven method to improve subscriber base is to have excellent service and to never keep the consumer in the dark.

Dissatisfied Customer said...

This is to Dialog Tv mf

No this is not Alf coming under a different user name! This IS A DIFFERENT USER...so dont get ur knickers in a twist!

Christo

This will be the first and the last time I will be ackowledging ur existence!
READ my post carefully! I have said I am considering disconnecting! However, since I have paid a non refundable connection fee I am not stupid to get it disconnected without atleast getting my moneys worth!
As for getting out of this blogg!..is it ur blogg???? I believe ur not the author and READ again what the intention of this blog is! its for customers who are satisfied AS WELL as dissatisfied!if u r so satisfied why dont u go watch some DTV without throwing abuse at 2 ppl who are merely exchanging opinions!No one was talking to you anyway!!

And as for Alf...I think u should just ignore these 2 losers!

TechnoGuy Sri Lanka said...

As I see it, Dissatisfied Customer has some good points about Dialog's weaknesses.

Unfortunately the vandals pounce on him and his ideas are muted.

Our friendly neighbourhood vandal now has another opposing extremist to cause havoc. Aliases?


@ Nalin
I never knew that there are Cable TV networks in Jaffna. Could you provide more information (on the main TV Radio Sri Lanka blog, not this blog).

Dissatisfied Customer said...

Hey Hilal,

I so agree with you!From a consumers point of view what makes me go back to any service provider whether it be mobile or DTH or anything...it is the level of customer service/after sales care I receive!I was working for SKY TV as well as a mobile telecommunication company in London a few years back and agree that they spend a lot of time & money on training and im surprised at the way the DTV CS agents handled the calls!If u compare that with Dialog mobile they are far better and I was told they use the same call centre for DTV as well but the CS guys are still undergoing training apparently!Unfortunately the consumers in Sri Lanka do not demand and in my opinion are not aware of their rights as a consumer to go and demand for better service.

Dissatisfied Customer said...

Hi Technoguy Sri Lanka

Dissatisfied customer is a 'she'

Hilal said...

Yup. We just launched Home phone service via the existing cable infrastructure not to mention broadband internet at 18Mbps/downloads. We have 1600 customer service agents working at any given time, with 500 team leaders and 100 managers over looking performance of our customer service agents that too at just 1 call center. Can you imagine what payroll is like for just that crew? It paid off because the home phone service registered 1 million users just last week in a span of 6 months. The competitors were brushed aside by good service, reliability and honesty.

Dissatisfied Customer said...

To Hilal,

Well that kind of service still remains a dream to me!I hope one day soon it will become reality in SL....and this is just DTV we are talking about...i dont even wanna start about the rest!....lol

Dissatisfied Customer said...

To the author or to anyone can shed some light on this...

Do you know if in future we can have the DTV program guide available on the internet?....Wouldn't it be easier and more cheaper even for DTV?Saves paper as well :-)!Not to mention postage and reduce contribution to waste!!

sonik said...

got to agree with "dissatisfied customer" about the dtv customer care thing. their not trained properly, especially when it comes to the technology, and they sometimes dont know how to handle a customer, let alone a situation. and on the whole the whole dtv operation is a bit amateurish. i noticed this on the day they installed my connection last year. i hope they improve.

on another note, im amazed to see idiots who comment on this blog who dont understand the concept of value for money....

LKDOOD said...
This comment has been removed by the author.
LKDOOD said...

Hilal

do you work @ rogers ?

-------------------------------------
Sri Lanka In Focus-NEWS & CHAT

Hilal said...

lkdood,

Yes I do.

admin said...

IPTV unit launched by Sri Lanka Telecom.
http://lankamediatalk.com/ip-tv/41.htm

LKDOOD said...

Hilal

good luck with your job

very good company :)

-------------------------------------
Sri Lanka In Focus-NEWS & CHAT

yakuza said...

any launch date for the 4th transponder?

and does anyone know the new status of the decoder dialog is issuing these days?

i think if they are preparing to launch mpeg4, the new connections they issue at present should include a mpeg4 compatible decoder

alf said...

YAKUZA,

ITS THE SAME OLD MPEG-2 DECORDER AND THEY HAVE TO FINISH THIS STOCK.MPEG-4 WILL TAKE TIME THOUGH ITA READY,MAYBE END OF 2008.

Rukmal said...

DTV CC is a Shit.

I'm not against DTV, BUT WE NEED TO POINT OUT THEIR WEEK POINTS.

SPECIALLY THE CC
They know only telling "SORRY".

I had very bad experience with DTV CC. We have no guarantee in their words. One CCE says something another one says totally different thing !!

compared to Dialog GSM the DTV CC is a shit. USELESS CC EVER !!!

DTV SHOULD DEFINITELY GIVE THEM A GOOD KNOWLEDGE AND UPDATE THEIR SELFS AS THEY DONT KNOW EVEN SOME BASIC THINGS THAT WE KNOW !!

LANKA INFO said...

NOW NEW1Θ0PKG CX CAN ENJOY THE FULL PACKAGE EXPERIENCE FROM TODAY FOR 1 MONTH.
SOME OF THE NEW CHANNELS ARE COMING ON TOMORROW.


www.cityhits.blogspot.com

Christo said...

Lanka Info is correct.Thats only for the new connection fm tomorrow for 100 holders.Further regarding the Mpeg - 4., no need to change any of the decoders.

podiman said...

IPTV from SLT. They are talking about their launch from last August. Still there is no date for it just a pep talk. If you call 2555555 (free no) SLT sales they know nothing about it. I reckon it will be August 2008.

podiman said...

@christo,
You mean that the Dialog STB are compatable for MPEG4. Then why did they waite for the 4TP to start it.

alf said...

PODIMAN

NO WAY THEY CAN USE THE PRESENT BOX FOR MPEG-4 AND I HAVENT HEARD FROM ANYWHERE THAT THEY COULD CONVERT MPEG-2 TO MPEG-4 AND DONT EXPECT ANY NEW CHANNELS TOMMOROW AS SOME PEOPLE SAY.

SOME SALES ECECUTIVES AND CC FELLOWS ARE STARTING TO BLOG ACTIVELY IN HERE,MAYBE LORD ANTHONY AND THE GANG HAS REDUCED THE INCENTIVES OR THEY HAVE BEEN ASKED TO CANVASS 100 OR 150 CONNECTIONS TO GET A INCENTIVE.

619 said...

Alf
Oh yeah

You know about canvassing!!
You have good experiencing of canvassing DishTV !!


:))

Christo said...

Alf//
Whats the bet...Decoders will not be changed.The card which is inside the decoder will be upgraded automatically....

alf said...

619,JESIKA,RUKMAL,FREEMAN,SHAMIN,RANAWEERA.

DOESNT THE BORN GAIN CULT PAY YOU A COMMISSION FOR GETTING PEOPLE ON TO YOUR GANG,DIDNT THE LTTE PAY YOU FOR KEEPING THAT SUICIDE BOMBER AT MODARA,DOESNT THE NGO'S PAY FOR THE DIRTY WORK YOU DO FOR THEM AND THAT IS CALLED SELLING THE COUNTRY FOR MONEY AND BEING A TRAITOR.

THIS IS A DIFFERANT KIND OF COMMISSION,THE DTV SALES STAFF ARE ENTITLED TO A COMMISSION OTHER THAN THE SALARY AND THAT IS THEIR BASIC INCOME,NOW IT SEEMS THAT THESE PEOPLE ARE ASKED TO SELL 100 OR 200 CONNECTIONS TO GET THE COMMISSION,IF YOU SELL LESS YOU DONT GET A DIME.

WHATS YOUR PROBLEM WITH MY CANVESSING,YES IF I WANT I WILL NOT ONLY DISH TV ITS GOING TO BE TATASKY,RELIANCE BLUE MAGIC AND SUN DTH IN FUTURE.

CRISTO,

NO,YOU CANT AND YOU WILL HAVE TO CHANGE THE BOX,I AM FOR ANY BET TOO.

Amalka said...

any one know how can watch live cricket match from the internet of FOC....

Rukmal said...

http://live-cricket-streaming.com/channel1.html

First install SopCast plugging

Work with IE only !

podiman said...

@Christo,
You are not joking??? Even TATASKY and DISH TV is having problems regarding MPEG4 to compite with BIG TV and SUN DIRECT. I am having my doubts. Anyway then why did they stay so long to do it and give a better service.

TechnoGuy Sri Lanka said...

I have to agree with our friendly neighbourhood vandal on this case.

The decoder HAS to be upgraded to decode MPEG-4 media. Viewing MPEG-4 on the current decoder is impossible.

How can we trust information about impossible things from a blogger who didn't know what MPEG is in the first place.

Lets not have false hopes about that idea.

TV & Radio Sri Lanka said...

Please continue commenting under the new post titled "Charging for local pay channels".

Admin