Disgraceful response to transmission outage

Last night due to some lightning issues Dialog TV transmissions were down for several hours. Even though a company of the calibre of Dialog should be prepared and protected against these, it is understandable that these things are generally beyond anyone's control. However Dialog TV should have had backup systems that should have put them back on air faster than it took.

However the way the customer care department handled the situation was pathetic. They simply took the easy way out by disabling their phones and making it impossible for customers to contact. We strongly urge the senior management of Dialog TV to take their customer care department to task for their failure to keep subscribers informed and for not answering phone calls during the problem. The entire situation was handled in an unprofessional manner & is a total disgrace for Dialog's Customer Care who take pride in the level of their service.

Please keep us updated on the latest on Dialog TV as the days progress.

Ten Action removal a loss for football fans

Many Dialog TV subscribers who are football fans deprived of all football action broadcast by Ten Action including the UEFA champions league. In addition Asian Games action is also being broadcast by Ten Action and subscribers are missing out on it too. Dialog TV should take urgent action and restore Ten Action back into its channel lineup. Since additions are not possible due to lack of capacity they should then do it at the expense of one of the least watched Hindi channels.

The addition of Euro Sports as a test channel is welcomed but we feel that the retention of Ten Action would have been a better move. It is highly like that Dialog after a few months will require subscribers even of those in the premium package to pay for Euro Sports as they did for the Discovery Turbo and Science channels. Dialog got rid of Ten Action and added Euro Sports to that they can charge more rental from their subscribers for the additional sports channel.

We hope that Ten Action will be back on Dialog TV immediately. We hope the management of Ten Sports will put pressure on Dialog TV to resume broadcasts of the their channel which was removed to make room for Euro Sports.

Please continue updating us with the latest on Dialog TV as the days progress.

Ten Action out, Ten Cricket in

Okay after about a week of replacing Ten Sports with Ten Cricket for Live Cricketing content, Dialog has finally decided to replace Ten Action with Ten Cricket. Well according to the information, Ten Sports will move into the Ten Action slot and Ten Cricket will take the place of Ten Sports. Apparently free for Gold package subscribers, never believe that until it actually happens.

Well what we suggested was to replace Ten Action with Ten Cricket only for the Live Cricket until a permanent replacement is carried out. But the High and Mighty's have decided to remove the only soccer channel on their lineup. Somebody in that team does not like soccer and loves Hindi programming, is the only conclusion that we can arrive at.

Anyway at least people who watch Ten Sports will not be rudely interrupted while watching non cricketing content.

The change is due to happen today or tomorrow. Hopefully a decision is taken by Dialog to spare the only soccer channel on the platform and swap a Hindi channel on a temporary basis.

If Ten Action is replaced then it will counted as another "dumb/stupid" move. The dumb/stupid move list is getting longer faster than we expected.

Please continue updating us on the latest on Dialog TV as the days progress.

Update (November 4th 2010, 4:50pm) : Ten Sports will be apparently available for all subscribers on Dialog TV after the replacement. (Source www.Dialogblogs.com)

Daylight robbery by Dialog TV

Well guess what, Dialog has done it again. More like robbed its subscribers again. Even Gold package (the premiere package) subscribers have to pay for Discovery Science & Discovery Turbo. Whilst all other packages have to pay Rs 199/= per channel the only consolation is that Gold subscribers have to pay only Rs 199/= for both channels. Looks like Dialog TV has taken a cue out of PEO TV on this one, even PEO TV charge extra for additional channels to be added to their premiere package (PEO Platinum).

We do not think that subscribers will complain too much if the additional charge was reasonable but here it is way overpriced at Rs 199/= for one or both channels is just too much. Not many subscribers have even bothered with activating these two channels so far and we believe it will remain so unless Dialog reduces the rental for these two channels.

So it looks like all future channel additions would come at a cost even for Gold package subscribers, meaning Ten Cricket would cost even more than Rs 250/=. So this is a sign that dark clouds are gathering over Dialog TV and they will R.I.P sooner than later.

No doubt that Dialog TV is promoting Indian DTH operators by adopting high handed tactics such as these.

Please keep us updated on the latest developments on Dialog TV as the days progress.